Travel Operations Executive

Antella Travel Recruitment; Hungerford; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Annual bonus

2 guaranteed fam trips per year

Full training and mental wellbeing

Hybrid working

28 days annual leave

Birthday off

Cycle to work scheme

Job summary

Antella Travel Recruitment is supporting an award-winning travel company specializing in high-end luxury safaris for a Travel Operations Executive in Berkshire with hybrid working.

You will support the sales team throughout the full sales process, ensure top client care, check availability, prepare quotes, finalise itineraries and liaise with local staff to deliver seamless trips. The base salary is up to £35,000 plus a bonus, 28 days leave, and other benefits.

Qualifications

• Previous travel operations or sales support experience.
• Strong attention to detail.
• Ability to multi-task and work under pressure.
• Excellent communication skills.

Responsibilities

• Support the sales team throughout the entire sales process.
• Maintain high standards of client care at all times.
• Check availability of ground arrangements and prepare quotes.
• Monitor deadlines for provisional reservations and confirmations.
• Finalise itineraries and book all aspects of client trips.
• Liaise with local ground staff and agents to ensure services are in place.
• Collaborate with the sales team to deliver exceptional service pre/during/post-trip.

Skills

Previous travel operations experience

Attention to detail

Multi-tasking

Good communication

Job description

Travel Operations Executive

Base Salary to £35,000 + Bonus and Great Benefits

Hybrid - Berkshire

Our client is an award winning travel company who specialise in high end luxury safaris.

They create unforgettable tours which are focused on personalised design, authentic experiences, and responsible travel within Botswana, Ethiopia, Kenya, Malawi, Madagascar, Namibia, South Africa, Tanzania, Uganda, Zanzibar etc

Due to growth, they are now seeking a Travel Operations Executive to join the team

The Travel Operations Executive is responsible for providing operational and administrative support to the sales team throughout the sales process.

Previous travel sales experience is required in a similar role

This role is offered on a hybrid basis

Travel Operations Executive Responsibilities:

• Support the sales team throughout the entire sales process
• Ensure the highest standards of client care at all times
• Check availability of ground arrangements and prepare quotes for the sales team
• Monitor deadlines for provisional reservations and confirmations
• Finalise itineraries and book all aspects of client trips
• Liaise with local ground staff and agents to ensure all services are in place, queries are resolved, and client expectations are met or exceeded
• Work with the sales team to deliver exceptional customer service and problem resolution pre, during, and post-trip, addressing concerns and special requests to ensure client delight

Travel Operations Executive Experienced Required:

• Previous travel experience in a similar operations or support role
• Good attention to details skills
• Ability to multi task and work under pressure
• Good communication skills

Travel Operations Executive Salary and Benefits:

• Base salary of up to £35,000 based on experience
• Annual bonus based on company performance
• 2 guaranteed fam trips per year
• Full training and mental wellbeing support
• Monday to Friday role
• 28 days annual leave
• Hybrid working
• Birthday off
• Childcare voucher scheme
• Cycle to work scheme
• Regular social events and incentives