Agency Support & Commercial Executive

C&M Travel Recruitment; England; Híbrido; GBP 31 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company pension scheme

Private medical insurance

Critical illness cover

Life assurance

Income protection

17 nights annual educational trips

Annual cruise for you and a guest

Resumo da oferta

C&M Travel Recruitment Ltd is seeking a Trade Relations Executive for a premium cruise company in the United Kingdom. The role supports travel agents and tour operators, manages agent accounts in the booking system, and coordinates incentives and hosted trips.

The position is hybrid, based in Surrey, with a salary up to £34,000. You will build strong partner relationships, produce commercial reports, and work closely with Marketing and Reservations to ensure accurate pricing and campaigns.

Qualificações

• Experience in travel industry, ideally trade-focused within a tour operator or cruise line.
• Well organised, able to manage multiple projects and priorities.
• Collaborative, solutions-focused approach to helping partners succeed.
• Experience with sales or financial reporting, CRM, reservations or BI systems would be advantageous.
• Excel skills (pivot tables, XLOOKUP, ad hoc reporting) and comfortable with raw data.
• Excellent written and verbal communication skills.
• Understanding of travel distribution channels and support for promotional or pricing activity would be beneficial.
• Cruise, luxury travel or tour operator experience would be highly advantageous.

Responsabilidades

• Act as a key contact for travel agents and tour operators, responding promptly and building relationships.
• Set up and maintain agent accounts within the booking system and online portal.
• Coordinate trade incentives, rewards and engagement activity with the field sales team.
• Organise hosted fam trips, ship visits and events with Sales and Groups teams.
• Set up promotions and offers within the booking system.
• Produce commercial reports and maintain dashboards for senior management.
• Support agency agreements and track performance of commercial initiatives and campaigns.
• Work with Marketing to ensure marketing collateral, pricing and offers are accurate and on brand.
• Assist Reservations team with quotes and bookings when needed.
• Build product knowledge through familiarisation trips.

Conhecimentos

Communication skills

Organisation skills

Independent working

Partner support

Ferramentas

CRM systems

BI reporting tools

Booking system

Excel

Descrição da oferta de emprego

Trade Relations Executive - Travel

We are recruiting for a Trade Relations Executive with a multi-award-winning, premium cruise company that has enjoyed a period of strong growth. Providing agency support and acting as the day to day link between the business and its travel agent and tour operator partners, while supporting the commercial side of the business, this is a great opportunity for travel professional who enjoys variety and wants to make a real impact. Hybrid working, up to £34,000

Trade Relations Executive - Role & Responsibilities:

• Act as a key point of contact for travel agents and tour operators, responding promptly to enquiries and building strong relationships.
• Set up and maintain agent accounts within the booking system and online booking portal.
• Coordinate trade incentives, rewards and engagement activity, and support the field sales team.
• Organise hosted fam trips, ship visits and events, working closely with sales and groups team.
• Set up promotions, offers and incentives within the booking system.
• Produce commercial reports and keep dashboards accurate for senior management.
• Support the administration of agency agreements and preferred partner arrangements and track the performance of commercial initiatives and sales campaigns.
• Work with Marketing to ensure all marketing collateral, pricing and offers are accurate and on brand.
• Support the Reservations team with quotes and bookings when needed.
• Build strong product knowledge, including through familiarisation trips.

Trade Relations Executive - Skills & Experience Required:

• Previous experience in the travel industry, ideally trade focused role within a tour operator, river or ocean cruise line, or wider UK travel industry.
• Well organised, able to manage multiple projects and prioritise effectively while working independently.
• A collaborative, solutions-focused approach with a genuine passion for helping partners succeed.
• Experience of sales or financial reporting, CRM, reservations or BI systems would be advantageous.
• Excel skills (pivot tables, XLOOKUP, ad hoc reporting) and confidence working with raw data.
• Excellent written and verbal communication skills.
• An understanding of travel distribution channels and experience supporting promotional or pricing activity would be beneficial.
• Cruise, luxury travel or tour operator experience would be highly advantageous.

Trade Relations Executive - Additional Information:

• Salary of up to £34,000.
• Hybrid role based in Surrey (three days per week in the office).
• A complimentary 7 night cruise every year for you and a guest, with employee flights included.
• Company pension scheme with employer contributions.
• Private medical insurance, critical illness cover, life assurance and income protection.
• Educational trips and ship visits.
• Ideal for Agency Sales Coordinators, Commercial Administrators, Commercial Executives, Account Coordinators and Reservations Consultants from the travel industry.