Trauma Support Triage & Early Intervention Officer

LLOYD'S REGISTER INTERNATIONAL; Ashford; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support in Ashford is hiring two Initial Support Agents to join the Victim Care Unit. You will speak with people from varied backgrounds, offering empathy and practical support to those affected by crime, with training provided before handling client interactions.

Roles are permanent, with shifts Monday to Friday 8am–4pm or 12pm–8pm. The team supports victims to cope and recover through a structured, supportive environment, backed by a large charity.

Qualifications

• No prior experience required; robust training provided before client contact.
• Excellent communication and empathy skills to support victims of crime.

Responsibilities

• Talk to people on the telephone from diverse backgrounds, offering empathy and practical support to those affected by crime.
• Provide timely, sensitive responses to meet clients' needs and help them cope and recover.

Job description

Victim Support in Ashford is hiring two Initial Support Agents to join the Victim Care Unit. You will speak with people from varied backgrounds, offering empathy and practical support to those affected by crime, with training provided before handling client interactions.

Roles are permanent, with shifts Monday to Friday 8am–4pm or 12pm–8pm. The team supports victims to cope and recover through a structured, supportive environment, backed by a large charity.