Initial Support Agent

Victim Support; Ashford; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Annual leave 28+ days

Birthday leave

Pension plan

Discounts

Job summary

Victim Support in Ashford is seeking two motivated and empathetic individuals to join our Victim Care Unit as Initial Support Agents (Triage & Early Intervention Officers). The role involves speaking with people by phone from diverse backgrounds, providing empathy, support, and helping to find practical solutions.

No previous experience required as full training is provided, with ongoing support to help clients cope after trauma.

Qualifications

• Requires empathy and strong communication to support victims of crime.
• No prior experience required; robust training will be provided.

Responsibilities

• Speak with people on the telephone from diverse backgrounds to provide empathy and support.
• Help clients find solutions to problems and meet their needs.
• Work as part of the Victim Care Unit in Ashford on a rotational shift pattern.

Skills

Empathy

Communication skills

Resilience

Job description

We are looking for two motivated & empathetic individuals to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers). This position is offered on a permanent basis. Are you looking for a new challenge that will be rewarding and make a real difference to people's lives? Do you enjoy talking to people, providing empathy & support, and helping to find solutions to problems?, You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover. These roles are based in our Victim Care Unit in Ashford. You will be working shifts Monday to Friday between 8am and 4pm or 12pm and 8pm. Shifts are designated on a rota basis and scheduled well in advance so you can plan ahead. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.