Compassionate Triage & Early Intervention Agent

Victim Support; Ashford; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support based at Compass House, Ashford, is hiring two Initial Support Agents to join the Victim Care Unit. You will talk to people on the phone, offering empathy, information and practical help in response to crime-related trauma.

No prior experience is required as comprehensive training is provided, with ongoing support and opportunities for personal development. Roles are permanent with daytime or late shifts on a weekday rota.

Qualifications

• No prior experience required; robust training provided.
• Excellent communication and listening skills are essential.
• Ability to remain calm and supportive when dealing with trauma.

Responsibilities

• Provide empathetic telephone-based support to victims of crime.
• Offer information and assist with finding solutions to problems.
• Work as part of a dedicated Victim Care Unit in Ashford.
• Shift pattern Monday to Friday 8:00–16:00 or 12:00–20:00.

Skills

Telephone communication

Empathy

Resilience

Clear communication

Job description

Victim Support based at Compass House, Ashford, is hiring two Initial Support Agents to join the Victim Care Unit. You will talk to people on the phone, offering empathy, information and practical help in response to crime-related trauma.

No prior experience is required as comprehensive training is provided, with ongoing support and opportunities for personal development. Roles are permanent with daytime or late shifts on a weekday rota.