Triage & Early Interventions Officer

LLOYD'S REGISTER INTERNATIONAL; Ashford; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support in Ashford is hiring two Initial Support Agents to join the Victim Care Unit. You will speak with people from varied backgrounds, offering empathy and practical support to those affected by crime, with training provided before handling client interactions.

Roles are permanent, with shifts Monday to Friday 8am–4pm or 12pm–8pm. The team supports victims to cope and recover through a structured, supportive environment, backed by a large charity.

Qualifications

• No prior experience required; robust training provided before client contact.
• Excellent communication and empathy skills to support victims of crime.

Responsibilities

• Talk to people on the telephone from diverse backgrounds, offering empathy and practical support to those affected by crime.
• Provide timely, sensitive responses to meet clients' needs and help them cope and recover.

Job description

We are looking for two motivated & empathetic individuals to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers). This position is offered on a permanent basis.

Are you looking for a new challenge that will be rewarding and make a real difference to people's lives? Do you enjoy talking to people, providing empathy & support, and helping to find solutions to problems?

If this sound like you, then we'd love to hear from you...

Area of Business

Operations

Number of Vacancies

2

Location or Function

Kent and Medway

Full time/Part time

Full time

Hours per week

37.5

Work schedule

5 x 7.5 hours shifts, Monday to Friday 8am to 4pm/12noon to 8pm

Basic Salary

£26,748.00 per annum

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

Yes

Closing Date

08/10/2026

Ref No

6953

What we offer:

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.

These roles are based in our Victim Care Unit in Ashford. You will be working shifts Monday to Friday between 8am and 4pm or 12pm and 8pm. Shifts are designated on a rota basis and scheduled well in advance so you can plan ahead. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details.

About Us:

We are looking for two motivated & empathetic individuals to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers). This position is offered on a permanent basis.