Trauma & Orthopaedics Patient Pathway Coordinator

Epsom and St Helier University Hospitals; Carshalton; On-site; GBP 33,000 - 36,000; Part time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking a Band 4 Patient Pathway Coordinator in Trauma & Orthopaedics. This part-time role, 15 hours per week (Wed & Thu, 8am–4pm), is based at St Helier Hospital. The post supports scheduling, patient pathways and administrative duties to ensure high-quality care.

The ideal candidate will have NHS administration experience, strong IT skills (PAS, Excel) and excellent communication. Evidence of appropriate qualifications is required.

Qualifications

• GCSE English or equivalent
• NVQ 3 in Business Admin or Customer Care or equivalent
• Experience using IT/patient administration systems
• Experience of NHS patient administration and scheduling surgery
• Excellent communication and organisational skills
• Knowledge of confidentiality and data protection principles

Responsibilities

• Provide administration and clerical support to Trauma & Orthopaedics pathways
• Manage waiting lists and book surgeries under orthopaedic services
• Liaise with consultants and patients to coordinate appointments and referrals
• Ensure patient-focused service and efficient, integrated pathways

Skills

Communication

Prioritisation

Verbal/Written

Customer care

Education

GCSE English

NVQ Level 3 in Admin/Customer Care

Tools

PAS

MS Excel

Job description

Band 4

Main area Trauma & Orthopaedics Grade Band 4 Contract Permanent: Part-time Hours Part time - 15 hours per week (Wednesday & Thursday) Job ref 343-8211480-B4_I

Site St Helier Hospital Town Carshalton Salary £33,262 - £36,027 Pa incl HCAS Outer pro rata Salary period Yearly Closing 20/10/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

Trauma & Orthopaedics - 1 x Part-time positions available.

Working hours: Wednesday & Thursday 8am - 4pm

We are looking for an experienced administrator to work part-time in friendly surgery scheduling team within the Trauma & Orthopaedic department. This role will be based within the administration offices at St Helier Hospital.

The post holders will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment and discharge.

To provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

You will ideally have previous scheduling experience.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

Main duties of the job

Trauma & Orthopaedic Patient Pathway Coordinator Band 4

We have an exciting opportunity for an exceptional candidate to join the Epsom & St Helier’s Trauma & Orthopaedic administrative team.

The successful candidate will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. They will be able to demonstrate advanced communication and organisational skills, be able to use their own initiative and show problem solving skills. Excellent attention to detail and a passion for patient care is essential.

Based in T & O, the post holder will be the point of contact for allocated consultants, managing waiting list and booking surgery under the orthopaedic service.

To provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensures that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. They must ideally have PAS IT system and MS Excel knowledge.

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements.

Person specification

Qualifications

• Good general education with GCSE or equivalent in English at grade C or above
• NVQ level 3 in Business Administration or Customer Care of equivalent

Experience

• Experience of using a full range of IT/Patient administration systems
• Experience of patient administration work in an NHS setting
• Experience of scheduling surgery

Skills and Knowledge

• Experience dealing with customer complaints and customer care
• The ability to prioritise tasks effectively without direct supervision
• Good verbal and written communication
• Computer literate, with experience of using a keyboard
• Knowledge of NHS service provision including the pathway of care and RTT
• Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
• Knowledge of confidentiality and data protection principles

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Application numbers

Name Julia Cattermole

Job title T & O Service Manager

Email address [e-mail]

Telephone number 07876 391132

Additional information

For further information please email:

[e-mail] - Service Manager - Trauma & Orthopaedics

or [e-mail] - Assistant Service Manager - T & O