Administration Manager - Trauma & Orthopaedics

Wye Valley; Hereford; On-site; GBP 32,000 - 39,000; Full time

Job summary

Wye Valley NHS Trust is recruiting for a Band 5 Administration Manager in Hereford. This full-time, permanent role supports the Trauma & Orthopaedics division with leadership of administrative teams and KPI delivery.

The post requires a degree or equivalent, English and Maths GCSEs, and leadership training. You will interact with senior staff and clinicians and drive service improvements in a busy environment.

Qualifications

• Educated to degree level or equivalent or relevant experience.
• 5x GCSEs C grade or equivalent to include English and Mathematics.
• Leadership & Management training.

Responsibilities

• Manage Administrative Teams as allocated.
• Deliver KPIs and monitor performance.
• Support the Deputy General Manager and service units to ensure smooth patient flow.
• Provide agendas, minute taking and action follow-up for division meetings.

Skills

Waiting lists

KPIs

Team management

HR policy

Education

Degree level or equivalent

GCSEs including English & Maths

Leadership & Management training

Job description

Band 5

Main area admin Grade Band 5 Contract Permanent Hours Full time - 37.5 hours per week Job ref 229-SUR-8254520-A

Site Hereford County Hospital Town Hereford Salary £32,073 - £39,043 pa pro rata Salary period Yearly Closing 30/10/2026 23:59

Job overview

An exciting opportunity has arisen for a highly motivated and hardworking individual to join the Head, Neck & Orthopaedic Directorate as an Administration Manager on a full time, permanent basis, primarily supporting Trauma & Orthopaedics.

This is an exciting time to join a fast paced, forward thinking Division.

Excellent interpersonal, communication and organisational skills are essential. This role will be demanding but equally rewarding and will require daily interaction with staff at all levels including senior management and clinicians.

To succeed in this position the post holder will require the ability to manage multiple and competing priorities whilst ensuring needs of the Administration Teams are met. The post holder should be able to influence and persuade on Administration matters.

Main duties of the job

The main duties of this post will include:

• Management of Administrative Teams as allocated.
• Responsibility for the delivery of specific key performance indicators (KPIs)
• Work in conjunction with the Deputy General Manager and other Service Units and relevant staff within Trust, and external agencies, to ensure the optimum administrative flow of patients through outpatient and inpatient services.
• To support the Deputy General Manager in the delivery of Service Unit business objectives taking personal responsibility for designated
• Provide an administrative and note taking service for meetings within the Division to include preparation of agendas, circulation of documents prior to meetings, minute taking and chasing actions as allocated/requested.

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT , George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust .

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “ The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential. ”

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Detailed job description and main responsibilities

Please see the attached job description and person specification for more information about the role and responsibilities.

Person specification

Education and Qualifications

• Educated to degree level or equivalent or relevant experience
• 5x GCSEs C grade or equivalent to include English and Mathematics
• Leadership & Management training

Skills, Knowledge and Abilities

• Experience of managing waiting lists & adhering to KPIs
• Experience of management of administrative teams
• Experience in HR policy application i.e managing capability/change management
• Experience in managing appraisals

Experience

• Experience of dealing with confidential or sensitive issues
• Experience of working in a NHS Trust environment and interaction with consultants, clinicians and senior managers

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.