Trauma-Informed Youth Care Support Worker (Flexible Shifts)

Salutem Care & Education; West Midlands; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Employee assistance program

Flexible pay through Stream

Health benefits

Training and development

Job summary

Phoenix House is a brand-new children’s home opening soon, joining Salutem Care & Education’s trusted network. A Support Worker role focuses on nurturing, trauma-informed care to help young people feel safe, valued and supported as they settle in.

You’ll collaborate with families, social workers and colleagues to support routines, education and activities, while safeguarding and record-keeping underpin daily practice.

Qualifications

• Caring, empathetic, and emotionally resilient.
• A calm, thoughtful communicator who can build trust quickly.
• Organised, reliable, and flexible.
• Passionate about supporting young people to overcome challenges and achieve their potential.
• Committed to working towards (or already holding) Level 3 Diploma in Residential Childcare (England).

Responsibilities

• Deliver personalised, trauma-informed care that meets the individual needs of each young person.
• Support daily routines, education, activities, and family contact.
• Build meaningful relationships through empathy, consistency, and effective communication.
• Contribute to key working sessions, handovers, and accurate record-keeping.
• Work collaboratively with colleagues, families, social workers, and other professionals.
• Undertake sleep-in shifts and flexible working hours to meet the needs of the home.
• Identify and report risks, safeguarding concerns, and opportunities for improvement.

Skills

Caring

Empathy

Emotional resilience

Calm communication

Organised

Flexible

Education

Level 3 Diploma in Residential Childcare (England)

Job description

Phoenix House is a brand-new children’s home opening soon, joining Salutem Care & Education’s trusted network. A Support Worker role focuses on nurturing, trauma-informed care to help young people feel safe, valued and supported as they settle in.

You’ll collaborate with families, social workers and colleagues to support routines, education and activities, while safeguarding and record-keeping underpin daily practice.