Trauma-Informed Supported Housing Manager

Public Sector; Luton; On-site; GBP 40,000 - 42,000; Full time

Job summary

Supported Housing Services Manager role in Luton, Bedfordshire, United Kingdom, from a not-for-profit housing association, is seeking an experienced leader to deliver safe, high‑quality accommodation and person‑centred support.

You will lead a team of Team Leaders, Coordinators and Support Coaches, oversee budgets, KPIs and safeguarding, and work with local authorities and external partners to improve services.

Qualifications

• Experience managing supported housing, hostel or similar services.
• Proven ability to lead, motivate and develop teams.
• Strong knowledge of housing management, tenancy sustainment and safeguarding.
• Experience managing budgets, KPIs, performance and operational risk.
• Understanding of housing legislation, regulation and best practice.

Responsibilities

• Lead, manage and develop a team of Team Leaders, Coordinators and Support Coaches.
• Oversee safe, secure and effective management of supported accommodation.
• Promote a trauma-informed and psychologically informed approach across the service.
• Set objectives and performance measures, driving accountability and continuous improvement.
• Monitor KPIs including voids, rent collection, arrears, customer satisfaction and tenancy sustainment.
• Ensure safeguarding, complaints and operational risks are managed effectively.
• Maintain high standards of housing management, support delivery, record keeping and internal auditing.
• Work with Finance, Property and Housing teams on income, repairs, compliance and voids.
• Build relationships with local authorities, community organisations, partner agencies and external stakeholders.
• Identify opportunities for grants, tenders and service development.
• Ensure services comply with legislation, regulation and best practice.
• Take accountability for service budgets, income management and financial performance.
• Produce regular performance reports and take action for improvement.
• Contribute to the Homes with Support strategy and organisational objectives.

Skills

Team leadership

Team management

Communication skills

Budget oversight

Stakeholder engagement

Job description

Supported Housing Services Manager role in Luton, Bedfordshire, United Kingdom, from a not-for-profit housing association, is seeking an experienced leader to deliver safe, high‑quality accommodation and person‑centred support.

You will lead a team of Team Leaders, Coordinators and Support Coaches, oversee budgets, KPIs and safeguarding, and work with local authorities and external partners to improve services.