Service Manager – Supported Housing & Safeguarding

RGIT Australia; Luton; Hybrid; GBP 40,000 - 43,000; Full time

Benefits offered by this job

33 days annual leave + bank holidays

Essential Car User Allowance

Free Health Cashplan

Pension scheme

Life Assurance

Job summary

Squared is seeking a Service Manager to oversee the Hostel Services team and the supported housing provided to residents in Luton. You will drive service excellence, safeguarding, and financial control while coordinating with multiple partners and authorities to deliver high-quality outcomes.

You will lead, develop, and motivate staff, establish clear objectives, and report to the Head of Homes on performance, risks, and opportunities for service improvements.

Qualifications

• Strong management experience within social care, housing, supported accommodation, or related service.
• Proven experience in leading, motivating and developing high-performing teams.
• Experience with vulnerable people and promoting independence and wellbeing.
• Excellent leadership and relationship-building skills; ability to work with external partners.

Responsibilities

• Oversee the secure, safe, and supported accommodation provided by Team Leaders and Support Coaches.
• Line manage Hostel Service Team Leaders, Hostel Coordinator, and Support Coaches.
• Ensure services follow best practices, training needs, and development.
• Contribute to Homes with Support strategy and wider business objectives.
• Monitor risk, compliance, and performance against targets; manage budgets and income.
• Coordinate with external agencies, authorities, and partners to maximise outcomes.
• Lead safeguarding appropriately and act as Senior Safeguarding Lead.
• Produce regular performance reports and drive continuous improvement.

Skills

Management experience

Leadership

Communication

Budget management

Data analysis

Driving licence

IT/digital literacy

Education

Relevant qualification in social care, counselling, psychology, leadership or related field

Tools

IT systems

Job description

Squared is seeking a Service Manager to oversee the Hostel Services team and the supported housing provided to residents in Luton. You will drive service excellence, safeguarding, and financial control while coordinating with multiple partners and authorities to deliver high-quality outcomes.

You will lead, develop, and motivate staff, establish clear objectives, and report to the Head of Homes on performance, risks, and opportunities for service improvements.