Trauma-Informed Support Worker for Families (Female)

The Salvation Army; Birmingham; On-site; GBP 12,000 - 17,000; Part time

Job summary

The Salvation Army in Birmingham is seeking a Female Assistant Support Worker to join our team supporting vulnerable families and children who are homeless as a result of domestic abuse.

You will assist with delivering a high‑quality programme of support, help clients address needs, empower positive life choices, accompany them to appointments and carry out essential admin such as case notes and front‑of‑house tasks.

Qualifications

• Motivation towards supporting vulnerable clients to achieve positive outcomes.
• Customer service and time management skills with ability to prioritise workload.
• Initiative and problem-solving able to benefit colleagues and clients.
• Experience with children in a registered setting desirable.
• Strong verbal and written communication skills.
• Proficient in IT packages, including Microsoft.
• Commitment to continuous professional development.
• Align with the Christian ethos of The Salvation Army.
• Demonstrate integrity and accountability.
• Flexible with shifts, weekends and lone working.

Responsibilities

• Deliver high-quality support to families and children.
• Assist clients with addressing support needs and life choices.
• Advocate for clients and accompany them to appointments.
• Record keeping, case notes, form filling and front-of-house duties.
• Assist with day-to-day activities using trauma-informed approaches.
• Help run in-house activities and monitor program quality.

Skills

Motivation

Customer service

Time management

Problem solving

In-house activities

Experience with children

Verbal and written communication

IT packages

Continuous professional development

Values alignment

Integrity & accountability

Flexible hours

Tools

Microsoft Office

Job description

The Salvation Army in Birmingham is seeking a Female Assistant Support Worker to join our team supporting vulnerable families and children who are homeless as a result of domestic abuse.

You will assist with delivering a high‑quality programme of support, help clients address needs, empower positive life choices, accompany them to appointments and carry out essential admin such as case notes and front‑of‑house tasks.