Assistant Support Worker

The Salvation Army; Birmingham; On-site; GBP 12,000 - 17,000; Part time

Job summary

The Salvation Army in Birmingham is seeking a Female Assistant Support Worker to join our team supporting vulnerable families and children who are homeless as a result of domestic abuse.

You will assist with delivering a high‑quality programme of support, help clients address needs, empower positive life choices, accompany them to appointments and carry out essential admin such as case notes and front‑of‑house tasks.

Qualifications

• Motivation towards supporting vulnerable clients to achieve positive outcomes.
• Customer service and time management skills with ability to prioritise workload.
• Initiative and problem-solving able to benefit colleagues and clients.
• Experience with children in a registered setting desirable.
• Strong verbal and written communication skills.
• Proficient in IT packages, including Microsoft.
• Commitment to continuous professional development.
• Align with the Christian ethos of The Salvation Army.
• Demonstrate integrity and accountability.
• Flexible with shifts, weekends and lone working.

Responsibilities

• Deliver high-quality support to families and children.
• Assist clients with addressing support needs and life choices.
• Advocate for clients and accompany them to appointments.
• Record keeping, case notes, form filling and front-of-house duties.
• Assist with day-to-day activities using trauma-informed approaches.
• Help run in-house activities and monitor program quality.

Skills

Motivation

Customer service

Time management

Problem solving

In-house activities

Experience with children

Verbal and written communication

IT packages

Continuous professional development

Values alignment

Integrity & accountability

Flexible hours

Tools

Microsoft Office

Job description

In the job profile you will find the criteria required for the role, please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. Appointment will be subject to;

• Satisfactory references
• A criminal record check DBS Disclosures Enhanced - Child and Adult with Children and Adult barred list
• Evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found We are looking for a motivated and appropriately skilled Female Assistant Support Worker with a genuine desire to contribute to a team that supports vulnerable families who are homeless due to domestic abuse. Due to the nature of the setting we require the post holder to be female.

The role of Assistant Support Worker with The Salvation Army is an inspirational one and key to achieving successful outcomes for clients. As a motivated and dynamic Assistant Support Worker you will be responsible for assisting with delivering a high quality programme of support to families and children which promotes client choice and control. You will assist client with addressing their support needs, support them to make positive life choices and ultimately empower them to lead more sustainable lifestyles. You will help advocate for clients and accompany them on appointments. You will also assist with day-to-day activities using trauma informed approaches. You will be required to do administration tasks such as record keeping, case notes, form filling and front of house cover.

The successful candidate(s) will be able to demonstrate:

• Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes
• Good customer service and time management skills with ability to prioritise workload
• Improve standards by demonstrating own initiative towards problem solving which help benefit colleagues and clients
• Able to assist with the running of in-house activities
• Experience of working with children in a registered setting desirable
• Good verbal and written communication skills
• Proficient in range of IT Packages including Microsoft
• Contribute to the creation and maintenance of a culture of continuous improvement within the service and evidence of commitment to continuous professional development
• Understand a personal value base which is in line with core values of the organisation and able to work within the Christian ethos of The Salvation Army
• Demonstrate values of integrity and accountability within working practice
• Work shifts, unsociable hours, weekend work - flexible approach to hours worked as required

This role has an occupational requirement that the successful candidate must female.

Working Pattern: Monday 13:00 to 17:00, Saturday 12:00 to 21:00 (includes 5 hours of lone working), Sunday 12:00 to 21:00 (includes 5 hours of lone working)