Trauma-Informed Receptionist & Admin for Women's Centre

THE NELSON TRUST; Newport; On-site; GBP 22,000 - 27,000; Full time

Job summary

The Nelson Trust in Newport is seeking a Receptionist/Administrator to be the welcoming face of the Women’s Community Services Centre. You will run a professional reception, coordinate admin processes, and help create a safe, supportive environment for women accessing services.

You will handle records, data, reporting, and daily admin duties, working within a trauma-informed team. DBS check required; female applicants only. Permanent, full-time post.

Qualifications

• Proficient with Microsoft Office (Word, Outlook, Excel).
• Excellent organisation and attention to detail.
• Ability to manage a varied workload and work independently.
• Strong communication and interpersonal skills.
• Ability to collaborate within a busy team.
• Flexible and professional handling competing priorities.
• Commitment to confidentiality and safeguarding standards.

Responsibilities

• Welcome clients, visitors, and partner agencies to the centre.
• Manage incoming calls, enquiries, messages, and correspondence.
• Coordinate daily attendance and maintain accurate records.
• Support health and safety processes, including visitor logs and fire safety checks.
• Manage referrals, waiting lists, and client records on case management systems.
• Input and monitor data to support service delivery and reporting requirements.
• Assist with reports, KPI monitoring, and data quality checks.
• Support centre events, meetings, and general administrative functions.
• Maintain office supplies, petty cash records, and administrative systems.

Skills

Microsoft Office

Organised

Independent work

Communication

Team collaboration

Confidentiality

Attention to detail

Tools

Case management systems

Databases

Job description

The Nelson Trust in Newport is seeking a Receptionist/Administrator to be the welcoming face of the Women’s Community Services Centre. You will run a professional reception, coordinate admin processes, and help create a safe, supportive environment for women accessing services.

You will handle records, data, reporting, and daily admin duties, working within a trauma-informed team. DBS check required; female applicants only. Permanent, full-time post.