Trauma‑Informed Receptionist & Admin at Women’s Centre

THE NELSON TRUST; Pontypridd; On-site; GBP 22,000 - 27,000; Full time

Job summary

The Nelson Trust in Pontypridd seeks a Receptionist/Administrator to provide a welcoming reception, administer daily operations, and support safeguarding and confidentiality within a trauma-informed women’s centre. You will handle calls, records, and liaison with partner agencies.

The role is full-time in Pontypridd, requires DBS checks, and is open to female applicants only, with a three‑month probation period and competitive salary of £24,500 per year.

Qualifications

• Experienced in using Microsoft Office, including Word, Outlook, and Excel.
• Highly organised with excellent attention to detail.
• Able to manage a varied workload and work independently.
• An excellent communicator with strong interpersonal skills.
• Able to work collaboratively within a busy team environment.
• Flexible, professional, and comfortable managing competing priorities and interruptions.
• Committed to maintaining confidentiality, safeguarding, and promoting equality and diversity.

Responsibilities

• Welcome clients, visitors, and partner agencies to the centre.
• Manage incoming calls, enquiries, messages, and correspondence.
• Coordinate daily attendance, safeguarding discussions, and meeting administration.
• Support health and safety processes, including visitor logs, fire safety checks, and accident reporting.
• Maintain confidential records and administrative systems.
• Coordinate referrals and liaise with external agencies and partner organisations.
• Support centre events, meetings, and group activities.
• Manage office supplies, petty cash, deliveries, and general centre administration.
• Help ensure the safety and wellbeing of clients, staff, and visitors within the centre.

Skills

Microsoft Office

Word

Outlook

Excel

Job description

The Nelson Trust in Pontypridd seeks a Receptionist/Administrator to provide a welcoming reception, administer daily operations, and support safeguarding and confidentiality within a trauma-informed women’s centre. You will handle calls, records, and liaison with partner agencies.

The role is full-time in Pontypridd, requires DBS checks, and is open to female applicants only, with a three‑month probation period and competitive salary of £24,500 per year.