Trauma-Informed Reception & Admin Coordinator

Nelson Trust; Pontypridd; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

DBS check provided

Job summary

The Nelson Trust is seeking a Receptionist/Administrator for the Cwm Taf Women's Centre in Pontypridd. You will provide a welcoming, professional reception, coordinate administrative processes, support centre operations, and help create a safe environment for women accessing our services.

This role requires strong Microsoft Office skills, excellent organisation, the ability to handle a varied workload, and outstanding interpersonal communication.

Qualifications

• Experienced with Microsoft Office and administrative tasks.
• Highly organised with excellent attention to detail.
• Ability to manage a varied workload and work independently.
• Excellent communicator with strong interpersonal skills.
• Collaborative in a busy team environment.
• Flexible, professional and able to prioritise competing tasks.
• Committed to confidentiality, safeguarding and equality.

Responsibilities

• Welcome clients, visitors and partner agencies to the centre.
• Manage calls, enquiries, messages and correspondence.
• Coordinate attendance, safeguarding discussions and meetings.
• Support health and safety processes and incident reporting.
• Maintain confidential records and administrative systems.
• Coordinate referrals with external agencies.
• Support centre events, meetings and activities.
• Manage office supplies, petty cash and deliveries.

Skills

Microsoft Office

Organised

Communication

Teamwork

Prioritisation

Tools

Word

Outlook

Excel

Job description

The Nelson Trust is seeking a Receptionist/Administrator for the Cwm Taf Women's Centre in Pontypridd. You will provide a welcoming, professional reception, coordinate administrative processes, support centre operations, and help create a safe environment for women accessing our services.

This role requires strong Microsoft Office skills, excellent organisation, the ability to handle a varied workload, and outstanding interpersonal communication.