Trauma-Informed Receptionist & Admin

Clinks; Pontypridd; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Auto Enrolment Pension (6% employer)

Job summary

The Nelson Trust Women’s Centres seek a motivated Receptionist/Administrator to be the friendly face at the Newport-based centre, handling reception, data input, and general admin for the Women’s Services team across Wales.

You will manage meetings, log attendance, safeguard data, and support with event days and reporting. A background in Microsoft Office, data handling, and excellent communication is essential.

Qualifications

• Proficient in Microsoft Office: Word, email, Excel and use of case management systems/databases.
• General education to GCSE standard or equivalent.
• Ability to plan and manage a varied workload with minimal supervision.
• Attention to detail and accuracy.
• Experience with design software like Photoshop, InDesign and Publisher.
• Experience of working in the charity sector.

Responsibilities

• Meet and greet clients and visitors and alert relevant staff of arrivals.
• Maintain confidentiality and security of client data.
• Provide a knowledgeable first point of contact and take accurate messages.
• Answer telephones and route calls appropriately.
• Keep reception area tidy and organise displays of marketing brochures.
• Support with event days and group timetable preparation.
• Carry out weekly fire alarm testing and maintain safety equipment.

Skills

Organisational skills

Time management

Teamworking

Interpersonal skills

Verbal and written communication

Working under pressure

Initiative

Education

GCSE standard or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Case management systems

Databases

Photoshop

InDesign

Publisher

Job description

The Nelson Trust Women’s Centres seek a motivated Receptionist/Administrator to be the friendly face at the Newport-based centre, handling reception, data input, and general admin for the Women’s Services team across Wales.

You will manage meetings, log attendance, safeguard data, and support with event days and reporting. A background in Microsoft Office, data handling, and excellent communication is essential.