Trauma-Informed Receptionist & Admin at Womens Centre

Nelson Trust; Newport; On-site; GBP 18,000 - 22,000; Full time

Job summary

The Nelson Trust in Newport is seeking a Receptionist/Administrator to be the welcoming face of our Women's Community Services Centre. You will provide a professional reception service, coordinate admin processes, and support data collection in a trauma-informed team.

You will manage calls, bookings, records, and correspondence, help with reports and KPI monitoring, and assist with meetings and events. The role requires strong organisational and communication skills and a commitment to

Qualifications

• Experience using Microsoft Office (Word, Outlook, Excel) and data entry
• Highly organised with strong attention to detail and ability to prioritise
• Excellent communication and interpersonal skills, able to work independently and in a team
• Commitment to confidentiality and safeguarding standards

Responsibilities

• Welcome clients, visitors and partner agencies to the centre
• Manage incoming calls, messages and correspondence
• Coordinate daily attendance and maintain records
• Support data collection, reporting and KPI monitoring
• Assist with reports and data quality checks
• Support centre events, meetings and admin functions
• Maintain office supplies and administrative systems

Skills

Microsoft Office

Administrative tasks

Data entry

Tools

Case management systems

Job description

The Nelson Trust in Newport is seeking a Receptionist/Administrator to be the welcoming face of our Women's Community Services Centre. You will provide a professional reception service, coordinate admin processes, and support data collection in a trauma-informed team.

You will manage calls, bookings, records, and correspondence, help with reports and KPI monitoring, and assist with meetings and events. The role requires strong organisational and communication skills and a commitment to