Trauma‑Informed Reception & Admin Coordinator

Clinks; Newport; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Auto Enrolment Pension (6% employer贡献)

Job summary

The Nelson Trust is seeking a Receptionist/Administrator (Female) based at the Newport centre within Women’s Community Services Wales. The role involves greeting visitors, handling admin systems, and ensuring smooth daily operations with a friendly, professional approach.

You will manage data input, support reporting, maintain confidentiality, and work as part of a dedicated team to deliver high-quality support to women across Wales.

Qualifications

• GCSE level education or equivalent
• Proficient in Microsoft Office; strong admin skills
• Experience in charity sector is desirable
• Excellent organisational and communication skills

Responsibilities

• Meet and greet visitors and log attendance, safeguarding, and notes daily.
• Maintain confidentiality and security of client data and handle enquiries with discretion.
• Answer phone calls and manage messages, redirecting as needed.
• Keep reception area tidy and welcoming at all times.
• Support data input and weekly KPI reporting.
• Coordinate deliveries, mail, and office supplies.
• Assist in events and group timetable preparations.
• Monitor health and safety practices and fire safety drills.

Skills

Organisational skills

Time management

Team working

Interpersonal skills

Communication skills

Flexibility

Initiative

Education

GCSE standard

Tools

Microsoft Office

Case management systems

Databases

Photoshop

InDesign

Publisher

Job description

The Nelson Trust is seeking a Receptionist/Administrator (Female) based at the Newport centre within Women’s Community Services Wales. The role involves greeting visitors, handling admin systems, and ensuring smooth daily operations with a friendly, professional approach.

You will manage data input, support reporting, maintain confidentiality, and work as part of a dedicated team to deliver high-quality support to women across Wales.