Trauma-Informed Project Worker – Homelessness Support

St Mungo's; London Borough of Hammersmith and Fulham; On-site; GBP 26,000 - 30,000; Full time

Job summary

St Mungo’s Hammersmith & Fulham pathway is seeking Project Workers to support adults facing homelessness. You’ll join a busy, client-focused team delivering trauma-informed practical and emotional help, aiding personal goals and move-on plans.

Shifts include evenings, weekends, and some nights with uplift where applicable. You will work across complex needs services, respond to crises, and maintain records while developing skills in housing, benefits law, and holistic support.

Qualifications

• Experience helping individuals identify goals and supporting change.
• Understanding of challenges faced by people experiencing homelessness.
• Experience supporting vulnerable individuals to set goals and navigate change.
• Good grasp of housing, benefits, and related support needs.

Responsibilities

• Provide trauma-informed, practical and emotional support to clients.
• Respond to incidents, prioritising safety and wellbeing.
• Support clients to achieve personal goals and move towards independent housing.
• Maintain records related to housing management and health and safety.
• Participate in training and supervision to deepen knowledge of housing and benefits.
• Work on a weekly rota including shifts, evenings and weekends; night hours may earn uplift.

Skills

Trauma-informed support

Client-focused

De-escalation

Housing support

Team collaboration

Job description

St Mungo’s Hammersmith & Fulham pathway is seeking Project Workers to support adults facing homelessness. You’ll join a busy, client-focused team delivering trauma-informed practical and emotional help, aiding personal goals and move-on plans.

Shifts include evenings, weekends, and some nights with uplift where applicable. You will work across complex needs services, respond to crises, and maintain records while developing skills in housing, benefits law, and holistic support.