Trauma‑Informed Behaviour Coach – Residential Youth

SuperHiring; Eastbourne; On-site; GBP 38,000 - 44,000; Full time

Benefits offered by this job

Private Healthcare and 24/7 GP Access

Fully Funded Level 3 and Level 5

Career progression with higher Salarie

Gym membership contributions

Enhanced maternity/paternity/adoption

Therapeutic support access

Birthday paid off

Parking free or subsidised

Overtime rate enhancements

Company bonus scheme

Free meals on every shift

Blue Light Card membership

Sick pay policy

Pension scheme

Frequent company events

Job summary

SuperHiring in Eastbourne is seeking an Advanced Behaviour Complex Coach (Residential Support Worker) to provide safe, trauma-informed care for young people aged 12–16 with complex needs.

You will work day or night shifts, build therapeutic relationships, support emotional wellbeing, and collaborate with the team to deliver consistent, high-quality outcomes. Training and progression opportunities are available.

Qualifications

• Experience working with children and young people with complex needs and/or behaviours.
• Genuine passion for supporting vulnerable young people.
• Strong communication and relationship-building skills.
• Emotional resilience and the ability to remain calm under pressure.
• Confidence working within high risk and fast paced environments.
• Ability to work within professional boundaries.
• A trauma informed and child centred approach.
• Level 3 Diploma in Residential Childcare (preferred) or willingness to complete.
• Flexibility to work shifts including evenings, weekends and bank holidays.
• A commitment to delivering outstanding care and outcomes.

Responsibilities

• Provide safe, consistent and trauma informed care within a high risk, complex environment.
• Support the emotional, physical and psychological wellbeing of children and young people.
• Build positive, professional and therapeutic relationships while maintaining clear boundaries.
• Safeguard and promote welfare in line with legislation and policies.
• Deliver care in line with therapeutic models, PBS plans and individual care plans.
• Model calm, confident and therapeutic responses to challenging behaviours.
• Support young people to regulate emotions and develop socially appropriate responses.
• Promote independence, life skills, routines and engagement in education.
• Contribute to meaningful activities, trips and experiences for young people.
• Work collaboratively with House Leaders and wider teams.
• Support and guide less experienced staff through positive role modelling.
• Maintain accurate records and safeguarding documentation.
• Contribute to handovers and reflective practice.
• Support a safe, clean and homely environment.
• Administer medication in line with training and policy.
• Work across different homes within the service when required.

Skills

Compassionate

Resilient

Emotionally intelligent

Strong communication

Relationship-building

Calm under pressure

Trauma-informed approach

Education

Level 3 Diploma in Residential Childcare

Job description

SuperHiring in Eastbourne is seeking an Advanced Behaviour Complex Coach (Residential Support Worker) to provide safe, trauma-informed care for young people aged 12–16 with complex needs.

You will work day or night shifts, build therapeutic relationships, support emotional wellbeing, and collaborate with the team to deliver consistent, high-quality outcomes. Training and progression opportunities are available.