Advanced Behaviour Complex Coach - Children's Residential Home

SuperHiring; Eastbourne; On-site; GBP 38,000 - 44,000; Full time

Benefits offered by this job

Private Healthcare and 24/7 GP Access

Fully Funded Level 3 and Level 5

Career progression with higher Salarie

Gym membership contributions

Enhanced maternity/paternity/adoption

Therapeutic support access

Birthday paid off

Parking free or subsidised

Overtime rate enhancements

Company bonus scheme

Free meals on every shift

Blue Light Card membership

Sick pay policy

Pension scheme

Frequent company events

Job summary

SuperHiring in Eastbourne is seeking an Advanced Behaviour Complex Coach (Residential Support Worker) to provide safe, trauma-informed care for young people aged 12–16 with complex needs.

You will work day or night shifts, build therapeutic relationships, support emotional wellbeing, and collaborate with the team to deliver consistent, high-quality outcomes. Training and progression opportunities are available.

Qualifications

• Experience working with children and young people with complex needs and/or behaviours.
• Genuine passion for supporting vulnerable young people.
• Strong communication and relationship-building skills.
• Emotional resilience and the ability to remain calm under pressure.
• Confidence working within high risk and fast paced environments.
• Ability to work within professional boundaries.
• A trauma informed and child centred approach.
• Level 3 Diploma in Residential Childcare (preferred) or willingness to complete.
• Flexibility to work shifts including evenings, weekends and bank holidays.
• A commitment to delivering outstanding care and outcomes.

Responsibilities

• Provide safe, consistent and trauma informed care within a high risk, complex environment.
• Support the emotional, physical and psychological wellbeing of children and young people.
• Build positive, professional and therapeutic relationships while maintaining clear boundaries.
• Safeguard and promote welfare in line with legislation and policies.
• Deliver care in line with therapeutic models, PBS plans and individual care plans.
• Model calm, confident and therapeutic responses to challenging behaviours.
• Support young people to regulate emotions and develop socially appropriate responses.
• Promote independence, life skills, routines and engagement in education.
• Contribute to meaningful activities, trips and experiences for young people.
• Work collaboratively with House Leaders and wider teams.
• Support and guide less experienced staff through positive role modelling.
• Maintain accurate records and safeguarding documentation.
• Contribute to handovers and reflective practice.
• Support a safe, clean and homely environment.
• Administer medication in line with training and policy.
• Work across different homes within the service when required.

Skills

Compassionate

Resilient

Emotionally intelligent

Strong communication

Relationship-building

Calm under pressure

Trauma-informed approach

Education

Level 3 Diploma in Residential Childcare

Job description

Advanced Behaviour Complex Coach – Children’s Residential Home (BBBH315) Eastbourne, England

Salary: GBP18.17 - GBP21.34 per hour

Job Title: Advanced Behaviour Complex Coach (Residential Support Worker)

Pay: £18.17 - £21.34 per hour

Location: Eastbourne

Working Pattern: Day or Night Shifts Available

This is a rewarding opportunity to support children and young people with highly complex emotional, behavioural and additional needs, helping them to build safe, stable and ambitious futures.

As an Advanced Behaviour Complex Coach, you will play a key role in delivering high quality, therapeutic and trauma informed care within a high risk, complex environment. You will be expected to lead through practice, model exceptional standards on shift and support the wider team through consistency, professionalism and positive role modelling.

You will work as part of a high performing residential team delivering child centred care that promotes emotional wellbeing, independence, regulation, life skills and positive behavioural outcomes.

The home is a specialist Residential Children’s home supporting young people aged 12 – 16 with complex emotional, behavioural and additional needs, including Autism Spectrum Disorder (ASD), complex attachment difficulties, developmental trauma, emotional dysregulation, self harming behaviours, suicidal ideation and extreme challenging behaviours.

The young people are verbal and relatively independent and require calm, resilient and emotionally regulated adults who are able to build trusting relationships, maintain professional boundaries and confidently support young people through complex and high pressure situations.

What We Offer:

• Private Healthcare and 24/7 GP Access with Vitality
• Fully Funded Level 3 and Level 5 Qualifications
• Clear Career Pathways with Higher Salaries
• £40 per month Gym Membership Contributions / Fitness Classes
• Enhanced Maternity / Paternity / Adoption Packages
• Free Access to Flexible and Unlimited Therapeutic Support
• Birthday Paid Off
• Free or Subsidised Parking
• Enhanced Overtime Rates
• Company Bonus Scheme
• Free Meals on Every Shift including Snacks and Refreshments in Offices
• Blue Light Card Membership Included
• Company Sick Pay Policy (Above Statutory)
• Pension Scheme
• Frequent Company Events

About You:

We are looking for compassionate, resilient and emotionally intelligent individuals who are committed to making a positive difference in the lives of young people. You will have:

• Experience working with children and young people with complex needs and/or behaviours (strongly preferred)
• A genuine passion for supporting vulnerable young people
• Strong communication and relationship building skills
• Emotional resilience and the ability to remain calm under pressure
• Confidence working within high risk and fast paced environments
• The ability to work within professional boundaries
• A trauma informed and child centred approach
• Level 3 Diploma in Residential Childcare (preferred) or willingness to complete
• Flexibility to work shifts including evenings, weekends and bank holidays
• A commitment to delivering outstanding care and outcomes

Key Responsibilities:

As a Advanced Behaviour Complex Coach you will:

• Provide safe, consistent and trauma informed care within a high risk, complex environment
• Support the emotional, physical and psychological wellbeing of children and young people
• Build positive, professional and therapeutic relationships while maintaining clear boundaries
• Safeguard and promote welfare in line with legislation, Local Authority guidance and organisational policies
• Deliver care in line with therapeutic models, PBS plans, risk assessments and individual care plans
• Model calm, confident and therapeutic responses to challenging and high risk behaviours
• Support young people to regulate emotions, manage behaviours and develop socially appropriate responses
• Promote independence, life skills, routines and engagement in education
• Contribute to meaningful activities, trips, holidays and experiences for young people
• Work collaboratively with House Leaders, management and wider multidisciplinary teams
• Support and guide less experienced staff through positive role modelling and consistency on shift
• Maintain accurate records, daily logs, incident reports and safeguarding documentation
• Contribute to handovers, team meetings and reflective practice
• Support the maintenance of a safe, clean and homely environment
• Administer medication in line with training and policy
• Work flexibly across different homes within the service where required

Day Shifts

• 1 day on, 2 days off (rolling rota)
• 07:30am – 10:30pm (15 hour shifts)

Waking Night Shifts

• 2 nights on, 2 nights off (rolling rota)
• 10:00pm – 08:00am (10 hour shifts)

Safer Recruitment

All roles are subject to Enhanced DBS checks, referencing and full safer recruitment procedures.