Trauma-Informed Admissions Coordinator

Phoenix Futures; Greater London; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave + BH

Market Supplement £2,000

Career development via PXL learning

Employee Assistance programme

Pension scheme

Wellbeing talks and activities

Job summary

Phoenix Futures operates Ophelia House in Yarnton, a trauma responsive women’s residential service. As Assessment and Admission Coordinator, you will manage enquiries, conduct assessments and risk assessments, and support admission decisions to help residents begin their recovery journey.

You will work with Residential Managers and external agencies to gather information, make placement recommendations, and ensure records and reporting are maintained accurately, supporting safe and effective

Qualifications

• Experience working within substance use services, health and social care, housing, criminal justice or a related support setting.
• Ability to carry out assessments, gather information and make informed recommendations based on individual needs and risks.
• An understanding of the complex issues presented by individuals within drug and alcohol recovery.
• Strong communication and interpersonal skills, with the ability to build effective relationships with individuals, colleagues and external agencies.
• Excellent organisational skills and attention to detail, with experience of maintaining accurate records and managing sensitive information.
• Confidence using Microsoft Office applications and electronic recording systems.

Responsibilities

• Manage enquiries and referrals and carry out comprehensive assessments and risk assessments.
• Support individuals through the admissions process and welcome new residents.
• Collaborate with Residential Managers and external agencies on placement decisions.
• Maintain accurate records, manage admissions data and support reporting requirements.

Skills

Communication skills

Interpersonal skills

Organisational skills

MS Office

Electronic records systems

Tools

Microsoft Office

Electronic recording systems

Job description

Phoenix Futures operates Ophelia House in Yarnton, a trauma responsive women’s residential service. As Assessment and Admission Coordinator, you will manage enquiries, conduct assessments and risk assessments, and support admission decisions to help residents begin their recovery journey.

You will work with Residential Managers and external agencies to gather information, make placement recommendations, and ensure records and reporting are maintained accurately, supporting safe and effective