Transport Support Operator

Culina; Madeley; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual leave 20 days

Pension scheme

Life Assurance

Wellness programme

Eye care

Employee discounts

Recognition program

Job summary

Culina is seeking a Transport Support Operator to join the Telford Transport team on a full-time, permanent basis. You will debrief drivers daily and provide general administration support to the Transport team.

Key tasks include checking timesheets, PODs, scanning documents, printing despatch notes, answering calls, downloading tachographs, updating spreadsheets, and coordinating ETAs with Customer Services. The role requires accuracy under pressure and strong IT skills.

Qualifications

• Experience debriefing drivers and providing admin support.
• Ability to manage timesheets and PODs accurately.
• Proficient with MS Office (Word/Excel/PowerPoint) and basic IT tasks.

Responsibilities

• Debrief drivers daily and support Transport team administration.
• Check timesheets and ensure PODs are completed and filed.
• Scan/store PODs and issue delivery notes in proper sequence.

Skills

Driver debriefing

POD processing

TMS usage

MS Office

Phone etiquette

Attention to detail

Prioritisation

Communication

Tools

TMS

Document management system

Job description

We have a great opportunity for a Transport Support Operator to join our Telford Transport team on a full time permanent basis! This position is responsible for debriefing drivers on a daily basis alongside providing general administration support to the Transport team.

• Checking all timesheets for correct completion and ensuring all PODs are returned completed correctly.
• Scanning and storing PODs using Culina's document management system.
• Preparing drivers' wallets and issuing delivery notes in drop sequence plus any other relevant delivery information.
• Printing all despatch notes and replenishing despatch paper as required.
• Answering the telephone and assisting with any enquiries.
• Downloading drivers' cards / tachographs.
• Ensuring all estimated time of arrivals (ETAs) are communicated to Customer Services.
• Consistently updating all spreadsheets including, but not limited to; change-overs, run summaries and trailer check sheets.
• Departing loads using Transport Management System (TMS).
• Ensuring all uplifts are despatched in correct loads.
  Attention to detail / accuracy.
• Ability to work without direct supervision.
• Positive and adaptable attitude.
• Excellent communication skills in order to deliver accurate information.
• Ability to work efficiently and accurately under pressure.
• Effectively prioritise work load in order to meet set deadlines.
• Good standard of computer literacy, particularly MS Office e.g. PowerPoint, Word and Excel.
  CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

As part of our drive to make CML a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave - 20 days inclusive of the bank holidays.
• Pension scheme - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance - x2 your annual salary.
• Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!