Transport Specialist

Vastbouw; United Kingdom; Remote; GBP 40,000 - 56,000; Full time

Job summary

Ricoh is seeking a Supply Chain professional in the UK to facilitate timely delivery, support complaint resolution, and optimise reverse logistics while minimising costs. The role emphasizes engaging stakeholders and improving processes across the SCM function.

You will work to build strong supplier relationships, lead change initiatives, and drive performance improvements aligned with business strategy and customer satisfaction.

Qualifications

• Knowledge of a European supply chain landscape and 3rd party logistics systems.
• Solid project management with commercial awareness.
• Ability to lead change, mentor teams and influence stakeholders.
• Strong analytical and communication skills for senior management and customers.

Responsibilities

• Facilitate on-time delivery of company orders to meet demand and customer satisfaction.
• Support complaints processes to acknowledge and resolve issues quickly.
• Coordinate reverse logistics with deployments to minimise costs and maintain SLA.
• Develop workforce engagement within Supply Chain Operations through coaching and development.
• Build relationships with service providers to align with departmental strategy.
• Drive continuous improvement through innovation and commercial awareness.
• Ensure revenue recognition processes and data integrity in daily operations.
• Engage with clients to communicate supply chain processes and negotiate costs.
• Lead departmental projects to enhance SCM performance.

Skills

Supply chain knowledge

3rd party logistics management

Project management

Commercial awareness

Change management

Analytical skills

Communication skills

Leadership and coaching

Job description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

• To facilitate the delivery of Company orders to meet customer demand and maintain customer satisfaction by meeting customer agreed delivery dates.
• To support internal and external complaints process to ensure complaints are acknowledge and resolved within a timely manor to improve customer satisfaction
• To support a synchronised reverse logistics programme with project deployments ensuring costs are minimised, and customer satisfaction / SLA’s are maintained
• Support the creation and maintenance of an engaged workforce within the Supply Chain Operations teams through coaching and development to promote a positive work culture to meet the current and future needs of the business.
• To build strong relationships with service providers to ensure the supply chain is continually developed in line with the departmental company strategy.
• To drive and maintain a culture of continuous improvement through innovation and commercial awareness to enhance the customer experience and financial performances.
• To facilitate the process for revenue recognition from all customer orders on a daily basis ensuring a TMS system’s data integrity reflects physical product flow.
• Client interfacing to communicate supply chain processes and negotiate costs related to value added services
• To lead departmental projects to enhance SCM performance

You will ideally have

• Good knowledge and experience within a European Supply Chain including experience of 3rd party logistics management including associated systems
• Good project management skills and strong commercial awareness.
• Ability to adopt and embrace the management of change and culture
• Ability to analyse current operation and future procedural requirements.
• Strong relationship skills with customers and service providers with the ability to network and negotiate at peer level.
• Excellent people skills – ability to lead, inspire, develop, coach, motivate.
• Strong communication and presentation skills for Senior Mgt level and Customer communications
• Good knowledge and experience of Performance Measurements
• Proven track record on Customer focus and understanding of requirements (both internal and external)

#RICOHUK

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration.

Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.