Site Services Manager - Print Room

Ricoh UK; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Career development opportunities

Volunteering initiatives

Flexible working hours

Job summary

Ricoh UK is seeking a dedicated professional to deliver high-quality business process services based in Nottingham. You will solve operational issues while managing relationships and expectations to ensure customer satisfaction. Coaching and developing the team is essential to promote a high-performing culture.

In return, Ricoh offers a supportive work environment that values personal growth, purpose-driven initiatives, and equitable rewards. If you're ready to contribute to a meaningful job, apply now!

Qualifications

• Ability to ensure customer confidentiality and meet SLA and KPIs.
• Experience in providing accurate management information for performance indicators.
• Competent in stock level management of consumables.

Responsibilities

• Deliver business process service ensuring customer satisfaction.
• Solve operational problems efficiently.
• Build user relationships and manage customer expectations.
• Create an engaged workforce through coaching and development.
• Maintain site procedures and compliance with Ricoh standards.

Skills

Customer relationship management

Problem-solving

Team development

EHS compliance

Financial reporting

Job description

About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people‑first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

What you will be doing

• Deliver an efficient and responsive business process service, ensuring customer and employee satisfaction.
• Help solve operational problems quickly and efficiently to ensure the most efficient service is provided and understand Ricoh’s business service lines to continually seek additional business growth.
• Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems, whilst escalating poor performance, to ensure the best levels of customer service are delivered.
• Responsible for creating and sustaining an engaged workforce within Reprographics through workforce planning, coaching, and developing the team to promote a high performing work culture to meet the current and future needs of the business.
• Assist the Ricoh Management for the account to maintain the Ricoh Site Procedures Guides to ensure up to date content to allow employees to follow proper procedures and policies to meet customer expectations.
• Manage key systems/databases in line with the contract to ensure all information is maintained accurately and efficiently as per customer expectations.

You will ideally have

• Ensure all work carried out is to the highest quality to ensure customer confidentiality, customer deadlines, SLA and KPIs are met.
• Provide timely, accurate and relevant management information covering financial and operational key performance indicators for use with both client reporting matrix and Ricoh requirements.
• Manage stock levels of consumables and materials effectively ensuring that all purchasing is conducted to Ricoh’s organisational guidelines.
• Support and implement Company initiatives and projects at site level to ensure site and Company success.
• Follow and adhere to all Ricoh UK policies and procedures, including being responsible for all Ricoh EHS procedures and guidelines, reporting all hazards and risks to the health and safety representative.
• Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration. Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future‑ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next.