Business Order Processor -12 month FTC

Ricoh UK; Northampton; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Opportunities for volunteering

Access to learning pathways

Flexible working options

Job summary

Ricoh UK is seeking a committed individual to manage sales orders and provide exceptional customer service. You will handle customer queries and ensure expectations are met throughout the order process.

The ideal candidate has administration experience and excellent communication skills. Ricoh promotes an inclusive culture and offers development opportunities for all employees.

Qualifications

• Experience within an Administration Environment.
• Flexibility and willingness to assist during absence.

Responsibilities

• Manage sales orders from receipt to resolution of invoicing queries.
• Support sales teams by resolving order queries within SLAs.
• Maintain reporting functions to ensure accuracy.

Skills

Excellent Customer Service skills

PC literate – Word, Excel, Lotus Notes

Good verbal and written communication skills

Good numeracy and analytical skills

Ability to prioritise work effectively

Job description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

What you will be doing

• Responsible for the receipt, progression and monitoring of sales orders throughout the “Order to Contract” and “Order to Cash” processes and SLA’s, through to resolution of customer invoicing queries to ensure all orders are delivered in line with customer expectations.
• Maintain the day book, entering all deals that have been processed and ensuring all information is correct.
• Provide a positive and pro‑active support function to the Sales teams, by resolving any order queries within SLA’s through clear and concise communications to minimise sales order processing queries.
• Assist the sales team members with additional duties (if required) to ensure business as usual duties are accommodated.
• Deal with Customer queries and complaints, liaising directly with the customer and acting as an interface between the customer and Ricoh to ensure queries are resolved to the customer’s satisfaction.
• Maintain reporting functions by updating relevant systems ensuring accuracy of reports.
• Support projects or large order deployment to ensure customer’s expectations are met.

You will ideally have

• Experience within an Administration Environment.
• Excellent Customer Service skills.
• PC literate – Word, Excel, Lotus Notes.
• Good verbal and written communication skills.
• Good numeracy and analytical skills.
• Ability to prioritise work effectively to meet deadlines.
• Flexibility and a willingness to undertake or assist other Business Order Processors during sickness or annual leave.

In return for your commitment

Love to Connect – You become part of a global community built on openness, inclusion and genuine collaboration. Across teams, countries and roles, you'll find people who listen, involve and encourage you – helping you feel valued and able to be yourself every day.

Love to Grow – Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future‑ready in a changing world.

Love to Give Back – Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed – Success at Ricoh is something we pursue together. You’ll benefit from fair rewards, flexible working, wellbeing resources and real recognition – including programmes such as the Imagine. Change. Awards where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.