Site Services Supervisor

Ricoh UK; West of England; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Job summary

Ricoh UK is seeking an organized administrator with strong MS Office skills and leadership abilities to support print and facilities operations on site. You will manage job requests, logging, stock levels and handovers while coordinating with the client and team to meet contractual requirements.

The role emphasizes effective communication, attention to detail, and a proactive approach to delivering high-quality print services and onsite fleet management.

Qualifications

• Advanced knowledge of standard Microsoft Office packages.
• Effective team leadership skills.
• Good literacy and numeracy skills.
• Good knowledge of outsourcing processes.
• Previous experience in a similar role.

Responsibilities

• Report non-compliance with company and departmental processes and protect resources.
• Ensure all job requests are logged into the job management system.
• End-of-shift handover information is entered into the log where applicable.
• Escalate to Line Manager when stock levels are low.
• Attend and contribute to monthly meetings.
• Operate all printing equipment on site.
• Follow instructions from Site Services Manager.
• Provide telephony support to the client via incident management system when required.
• Provide onsite management of the client fleet as per contractual requirements.
• Produce/manage work to specification and schedule, including booking, prep, reprographics, scanning, binding, stock checks, packaging and delivery.

Skills

MS Office proficient

Leadership

Literacy & numeracy

Outsourcing knowledge

Relevant prior experience

Job description

About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the

About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes' World's Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People Transform When They Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

• To report any non-compliance with Company and departmental processes, wilful damage of machinery/equipment, or employee negligence to waste Company resources including time, materials and property.
• Ensure all job requests are accurately logged into the appropriate job management system.
• Ensure that at the end of the shift all information is entered onto the shift handover log, where applicable.
• Escalate to Line Manager when stock levels are low.
• Attend and contribute to monthly meetings.
• Operates all printing equipment on site
• Follow instructions from Site Services Manager
• Provide telephony support to the client by timely response to incidents assigned via the client's incident management system, where required
• Provide onsite management of the client fleet in accordance with contractual requirements, where applicable
• Producing/Managing work in accordance to specification and schedule. Including booking in of work, preparations, reprographic production, scanning, binding, regular stock level checks, packaging and delivery of completed work back to the clients.

You will ideally have

• Advanced knowledge of standard Microsoft Office packages
• Effective team leadership skills
• Good literacy and numeracy skills
• Good knowledge of outsourcing processes.
• Previous experience in a similar role

RICOHUK

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration. Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.