Site Services Supervisor

Vastbouw; West of England; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Love to Connect

Love to Grow

Love to Give Back

Love to Succeed

Job summary

Ricoh is seeking an administrative/operational professional to support on-site processes and client services. The role covers logging requests, shift handovers, stock management, and coordinating printing and reprographics tasks to meet contractual specifications.

The ideal candidate will have strong MS Office skills, proven leadership, and experience with outsourcing. This position emphasizes reliability, team collaboration, and effective communication in a client-facing environment.

Qualifications

• Proficiency with Microsoft Office Suite.
• Demonstrated leadership in a team setting.
• Strong literacy and numeracy skills relevant to administrative tasks.
• Knowledge of outsourcing processes and workflows.
• Previous experience in a similar administrative/operational role.

Responsibilities

• Report non-compliance with company and departmental processes and waste.
• Log all job requests into the management system.
• Record shift information on the handover log at end of shift.
• Escalate stock level issues to Line Manager.
• Attend and contribute to monthly meetings.
• Operate all printing equipment on site.
• Follow instructions from Site Services Manager.
• Provide telephony support to client via incident system where required.
• Manage client fleet onsite per contractual requirements.
• Plan and manage work per specifications and schedules, including bookings, reprographics, stock checks, packaging and delivery.

Skills

MS Office

Team leadership

Literacy & numeracy

Outsourcing processes

Experience in similar role

Job description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

• To report any non-compliance with Company and departmental processes, wilful damage of machinery/equipment, or employee negligence to waste Company resources including time, materials and property.
• Ensure all job requests accurately logged into the appropriate job management system.
• Ensure that at the end of the shift all information is entered onto the shift handover log, where applicable.
• Escalate to Line Manager when stock levels are low.
• Attend and contribute to monthly meetings.
• Operates all printing equipment on site
• Follow instructions from Site Services Manager
• Provide telephony support to the client by timely response to incidents assigned via the client's incident management system, where required
• Provide onsite management of the client fleet in accordance with contractual requirements, where applicable
• Producing/Managing work in accordance to specification and schedule. Including booking in of work, preparations, reprographic production, scanning, binding, regular stock level checks, packaging and delivery of completed work back to the clients.

You will ideally have

• Advanced knowledge of standard Microsoft Office packages
• Effective team leadership skills
• Good literacy and numeracy skills
• Good knowledge of outsourcing processes.
• Previous experience in a similar role

#RICOHUK

In return for your commitment, you can expect

• Love to Connect
• You become part of a global community built on openness, inclusion and genuine collaboration.
• Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
• Love to Grow
• Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
• Love to Give Back
• Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
• Love to Succeed
• Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.