Transport Shift Manager

DHL Supply Chain; Stoke-on-Trent; On-site; Confidential; Full time

Benefits offered by this job

Pension scheme

GP access

Discounts

Loans & mortgage advice

Job summary

DHL Supply Chain in Stoke-on-Trent is seeking a Transport Shift Manager to lead daily transport operations and drive performance across the network. You will manage a small team, ensure safety, and develop drivers and frontline managers while collaborating with compliance and routing functions.

The role requires proven experience in fast-paced transport environments, people management, and a solid understanding of transport processes. CPC qualification would be advantageous.

Qualifications

• Experience leading teams in a busy transport/operations setting.
• Strong understanding of transport compliance and operational processes.
• Proven ability to drive performance, productivity and KPI delivery.

Responsibilities

• Lead a transport team of 4–6 direct reports and their teams.
• Oversee compliance, routing, and performance across the transport function.
• Manage workforce planning and resource allocation to meet customer needs.
• Drive safety, continuous improvement and operational excellence.

Skills

People management

Transport operations

Compliance

KPI delivery

Education

CPC qualification

Job description

Grade: RCS M grade

Contract Type: Permanent (Full-Time)

Shift patterns: Weekly Rotating Shift Pattern

Location: Stoke on Trent, ST4 2TP

Think you know DHL? Think again! DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly. We're now looking for a Transport Shift Manager to take the helm of our daily transport operations! In this pivotal role, you will lead our dynamic team to achieve excellence and drive success throughout our transport network. Join us and be a key player in shaping the future of logistics!

Responsibilities

• This is a Transport Shift Manager position within a fast-paced operation.
• The role is evolving and will include responsibility for both the Compliance and Routing teams, providing broader exposure across different areas of the transport function.
• The successful candidate will manage a team of 4-6 direct reports, who will in turn have their own teams reporting into them.
• Proven experience leading transport operations in a fast-paced environment.
• Managing and developing drivers, team leaders and frontline managers.
• Ensuring driver, fleet and transport compliance standards are maintained.
• Driving operational performance, productivity and KPI delivery.
• Managing workforce planning and resource allocation.
• Promoting a culture of safety, continuous improvement and operational excellenceHandling performance management, employee relations and team development.
• Building strong relationships across transport and warehouse operations to deliver customer-focused service

Criteria

• Previous experience within both Transport and Operations is essential.
• Must have worked in a busy, fast-paced environment with changing priorities.
• Prior people management experience is required, with experience leading teams through others being highly desirable.
• Strong understanding of transport compliance and operational processes.
• CPC qualification would be advantageous.
• Looking for someone who can effectively manage multiple workstreams and develop teams across different operational functions.

Why join us?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

Who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an inclusive workplace

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs. Please be aware that interviews are provisionally scheduled to take place during the week commencing 21 September 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible. #UKIDSCTM