Transport Scheduling Coordinator - Client-Facing SLA Focus

Ritchie Bros.; Winsford; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Onsite parking

Pension plan

Uniform and PPE provided

Telus Health

Employee discount

Paid day to volunteer

28 days holiday

Job summary

Ritchie Bros. in Winsford is recruiting a Transport Scheduling Assistant to manage the end-to-end scheduling of vehicle collections. You will call policy holders and holding garages, confirm charges, and update records in line with SLA requirements.

The role emphasizes a professional, customer-facing approach and coordination with internal teams to keep collections on track. Candidates should have GCSEs in Maths and English, good IT skills, and a proven track record in a fast-paced environment.

Qualifications

• Experience in a customer-facing role is essential.
• Strong IT skills and proficiency with office software.
• Professional telephone manner and clear communication under pressure.

Responsibilities

• Make outbound calls to policy holders and holding garages to arrange vehicle collections.
• Confirm charges and update drivers notes to reflect collected information.
• Negotiate charges within company guidelines to ensure value for clients.
• Coordinate with customers and internal teams to ensure collections fit SLA timelines.
• Maintain accurate records, file updates, and respond to inquiries in a timely manner.

Skills

Customer facing

Telephone etiquette

IT skills

Deadline driven

Education

GCSE Maths & English

Job description

Ritchie Bros. in Winsford is recruiting a Transport Scheduling Assistant to manage the end-to-end scheduling of vehicle collections. You will call policy holders and holding garages, confirm charges, and update records in line with SLA requirements.

The role emphasizes a professional, customer-facing approach and coordination with internal teams to keep collections on track. Candidates should have GCSEs in Maths and English, good IT skills, and a proven track record in a fast-paced environment.