Transport Scheduling Assistant

Ritchie Bros.; Winsford; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Onsite parking

Pension plan

Uniform and PPE provided

Telus Health

Employee discount

Paid day to volunteer

28 days holiday

Job summary

Ritchie Bros. in Winsford is recruiting a Transport Scheduling Assistant to manage the end-to-end scheduling of vehicle collections. You will call policy holders and holding garages, confirm charges, and update records in line with SLA requirements.

The role emphasizes a professional, customer-facing approach and coordination with internal teams to keep collections on track. Candidates should have GCSEs in Maths and English, good IT skills, and a proven track record in a fast-paced environment.

Qualifications

• Experience in a customer-facing role is essential.
• Strong IT skills and proficiency with office software.
• Professional telephone manner and clear communication under pressure.

Responsibilities

• Make outbound calls to policy holders and holding garages to arrange vehicle collections.
• Confirm charges and update drivers notes to reflect collected information.
• Negotiate charges within company guidelines to ensure value for clients.
• Coordinate with customers and internal teams to ensure collections fit SLA timelines.
• Maintain accurate records, file updates, and respond to inquiries in a timely manner.

Skills

Customer facing

Telephone etiquette

IT skills

Deadline driven

Education

GCSE Maths & English

Job description

Overall Purpose Of Role

The purpose of this role is to maximise all contact time to arrange the collection of vehicles, calling both policy holders and holding garages, confirming charges, and booking collection dates in line with SLA’s. This is a customer and client facing role, so a professional and friendly approach is required at all times.

Transport Scheduling Assistant

Location: Winsford

12 Month Fixed Term Contract

Key Areas of Responsibility

Vehicle Collections Scheduling

• Call policy holders, following company GDPR training/script, to arrange collection of accident damaged vehicles ensuring correct information is collected and all drivers' notes updated accordingly
• Calling Holding garages and/or accident repair centres, taking any charges the vehicle may have occurred ensuring correct information is collected and the drivers' notes updated accordingly
• Negotiating charges to ensure value for money for all the company’s clients, following company guidelines relatingto standard police charges
• Confirm with holding garages/accident repair centres method of payment required, update charges database with information
• Liaise with client team to ensure all received charges are approved before the collection is allocated to a driver
• Work with Vehicle Collection Scheduling to ensure all collections are booked within customer SLA’s
• Own your collection area, making certain that collections are updated daily and ensuring client team are aware of any issues with collections
• Ensure all files called are up to date, adding notes when and where required
• General office duties such as dealing with enquiries typing, scanning, database updates, filing, etc
• Assist in dealing with queries and issues from customers, suppliers & members of the public
• Complete all tasks deemed to be a reasonable request by the department management in a timely, efficient and safe manner

Skills & Experience Required

• Good IT Skills
• Experience in a customer facing role
• Professional telephone manner
• Experience working to tight deadlines and under pressure

Knowledge

• Aware of contract SLA’s and have the ability to work to these

Qualifications /Certificates/Education

• Math's and English GCSE or equivalent

Personal Qualities/Other

• Comfortable/confident negotiating collection charges
• Able to work off own initiative at times
• Can work as part of a team
• Be able to manage and prioritise workloads
• Positive ‘Can Do’ Attitude

What We Offer

• Day shift, Monday to Friday 08.30am - 5pm
• Fortnightly pay
• Ongoing training and professional development
• Free onsite parking
• Uniform and PPE provided
• Telus Health
• Discounted parts and non-auction vehicles
• Employee discount on Vodaphone
• Paid day to volunteer for a charity of your choice
• 28 days holiday (including Bank Holidays)
• Pension plan with 3.5% employer contribution

IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.