Transport Operations Manager - Patient Care

Jas Gujral; London; On-site; GBP 40,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled Operations Manager to enhance operational processes and ensure high service standards. This role involves leading a team, utilizing data to drive improvements, and collaborating with various departments to optimize efficiency. The ideal candidate will possess strong leadership skills, a knack for problem-solving, and a commitment to operational excellence. If you thrive in dynamic environments and are passionate about making a significant impact, this opportunity is perfect for you. Join a forward-thinking company and contribute to its growth and success.

Qualifications

• Proven experience in operations management or similar roles.
• Strong leadership and team development skills.

Responsibilities

• Develop and implement operational strategies to optimize productivity.
• Lead, mentor, and motivate teams to meet targets.
• Monitor daily operations for compliance and performance.

Skills

Data Analysis

Communication Skills

Operational Management

Microsoft Excel

Critical Thinking

Education

Degree in Business or Operations Management

Tools

Project Management Tools

BI Tools

Job description

Transport Operations Manager for Patient Care

Our client is seeking to recruit a seasoned professional, ideally with experience managing patient transportation and drivers.

The role involves organizing and managing a team of approximately 30 personnel.

This position operates over two shifts from Monday to Friday: 6:00 am to 4:00 pm or 12:00 noon to 9:00 pm.

Working in a team environment is crucial for success; therefore, maintaining positive relationships with colleagues is essential.

Providing excellent service is vital for our expansion and maintaining partner trust.

The Operations Manager ensures consistent delivery of service by utilizing data metrics and staff development, fostering continuous improvement to retain staff and scale the business.

You will have specific responsibilities including:

1. Managing all staff within the operations group, including onboarding, shift optimization, holiday and sickness management, absenteeism, and performance.
2. Implementing improved operational procedures across all shifts, standardizing call answering, customer management, issue reporting, and maintaining a professional environment.
3. Understanding and managing operational technology, primarily Echo, telecoms, and future innovations.
4. Working with the Operations Director and COO to develop KPIs and using these to drive improvements.
5. Collaborating with the Driver Services Manager to allocate patient journeys fairly and optimize work distribution.
6. Working closely with the Head of Fleet to match supply with demand and meet SLA criteria.
7. Partnering with the sales team and leadership on new business integration.
8. Managing daily pricing exceptions accurately.
9. Working with the Head of Compliance & Training to address queries and issues.

Skills required

• Previous experience in a similar role is essential.
• Experience using data to enhance performance.
• Ability to communicate ideas clearly to senior management.
• Upholding ethical behavior and professional standards in line with healthcare values.
• Assessing situations to determine importance, urgency, and risks, with appropriate escalation.
• Proficiency in key packages such as Microsoft Excel and BI tools.

Personal Skills

• Qualified
• Determination and persistence
• Effective communication skills
• Self-awareness
• Critical thinking
• Willingness to learn
• Team skills
• Honesty

Overview

We seek a highly skilled Operations Manager to oversee and improve our operational processes, ensuring efficiency and high service standards. The role requires strategic thinking and strong leadership to manage teams and drive continuous improvement.

Responsibilities

• Develop and implement operational strategies to optimize productivity and efficiency.
• Monitor daily operations for compliance and performance.
• Lead, mentor, and motivate teams to meet targets.
• Analyze performance metrics to identify improvement areas and implement solutions.
• Collaborate across departments to streamline processes.
• Manage budgets and resources for sustainability.
• Promote a culture of safety, quality, and continuous improvement.
• Report on operational performance to senior management.

Qualifications

• Proven experience in operations management or similar roles.
• Strong leadership and team development skills.
• Excellent analytical and problem-solving abilities.
• Proficient in project management tools and methodologies.
• Excellent communication skills at all levels.
• Knowledge of budget management and financial analysis is advantageous.
• Degree in business, operations management, or related field preferred but not essential.

If you are passionate about operational excellence and want to make a significant impact, we encourage you to apply. This is an office-based role in Hampstead, North London, with a salary range of £40K - £50K plus benefits. Please send your CV in Word format, along with your salary expectations and availability.