Transport Network Operator

Gregory Distribution; Mitchell; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Additional holiday purchasing scheme

Retail discounts with CircularBenefits

Retail Trust Wellbeing Support

Life assurance

Job summary

Gregory Distribution is seeking an organised administrator to support daily planning and coordination of a local fleet, ensuring efficient routing for deliveries and collections within the pallet network.

You will provide clear dispatch instructions, conduct thorough driver debriefs, and maintain accurate operational records while working with customers, partners, and network members to ensure smooth operations and proactive communication.

Qualifications

• Proven administrative experience with strong accuracy and attention to detail.
• Excellent communication with customers, drivers and colleagues.
• Good local geographical knowledge of the area is highly beneficial.
• Competent in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Support daily planning and coordination of local fleet for efficient routing.
• Provide clear dispatch instructions and driver debriefs to maintain service quality and records.
• Work with customers, partners and network members for smooth operations and proactive communication.
• Update systems and documentation; monitor job statuses and admin tasks.
• Respond to queries via email, phone and in person with excellent customer service.
• Assist on-site duties to support depot operations and warehouse activities.
• Maintain service performance through effective communication with drivers and teams.
• Follow processes to ensure safety and compliance in the depot.
• Engage with network relationships to meet trailer fill, KPIs and daily targets.
• Demonstrate strong organisational skills to manage deadlines.
• Collaborate both in team settings and independently.

Skills

Administrative experience

Microsoft Office

Attention to detail

Local knowledge

Communication skills

Tools

Manpac traffic system

Job description

• Support the daily planning and coordination of a local fleet, ensuring efficient and timely routing for deliveries and collections within the pallet network.
• Provide clear dispatch instructions and complete thorough driver debriefs to maintain service quality, compliance, and accurate operational records.
• Work closely with customers, partners, and network members to ensure smooth operations, proactive communication, and quick resolution of issues.
• Manage a range of operational and administrative duties, including updating systems, monitoring job statuses, and maintaining accurate documentation.
• Respond to queries confidently via email, phone, and face-to-face interactions, ensuring excellent customer service at all times.
• Assist with on-site duties to support the depot operation, including coordinating freight, monitoring inbound/outbound movements, and supporting wider warehouse activities when required.
• Help maintain service performance standards through effective communication with drivers, customers, and internal teams.
• Contribute to a safe and compliant working environment by following company processes and supporting depot safety practices.
• Play an active role in maintaining strong network relationships, ensuring trailer fill, service KPIs, and daily operational targets are met.
  Proven administrative experience with strong accuracy and excellent attention to detail.
• Confident communicator with the ability to engage effectively with customers, drivers, and colleagues at all levels.
• Good local geographical knowledge of the area is highly beneficial.
• Exceptional organisational skills with the ability to prioritise tasks and manage daily deadlines.
• Proactive, solution-focused mindset with a flexible and adaptable approach to work.
• Capable of working collaboratively within a team as well as independently with minimal supervision.
• Competent in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Experience using the Manpac traffic system is an advantage.
  Competitive Salary: £30,750 per annum
• Hours: Monday to Friday 07:00am - 16:00pm
• Training: Monthly Courses for a variety of areas.
• Benefits: Additional holiday purchasing scheme, Retail discounts with Circular Benefits, Retail Trust Wellbeing Support, and more.
• Career Growth: Explore opportunities for professional development within our expanding business.
• Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme.
• Extras: Christmas Savings Club, Black Circle Tyre Discount, Cycle To Work Scheme, Free Uniform and paid Volunteer Day.
• Wellbeing Support: Benefit from the Retail Trust Wellbeing Support program.
• Team Environment: Be part of a strong culture of teamwork and collaboration.