Shift Manager - Dispatch

Dpdgroup; Cumbernauld; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Free life assurance 4x salary on join

Health kiosks visiting every location

Vitality at Work

Free on site parking

Discounted shopping across retailers

Milestone days off

Free eye tests and glasses support

Job summary

DPDgroup in the United Kingdom is seeking an experienced Shift Manager to strengthen our depot operations management team. You will work closely with self-employed Owner Drivers and Employed Drivers, building strong relationships to keep the fleet engaged, motivated and delivering outstanding service.

You will drive depot performance by meeting targets for Core Routes and SPR, while ensuring all routes are set up efficiently and drivers load and scan vehicles safely.

Qualifications

• Experience in a fast-paced operation with proven people management experience.
• Strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google Chrome applications.
• Ability to do comprehensive reporting and analysis of data.

Responsibilities

• Achieve depot targets for Core Routes.
• Achieve depot targets for Stops Per Route (SPR).
• Set up all other delivery and collection routes to operate efficiently.
• Ensure drivers scan and load their vans for delivery safely and on time.
• Maintain ongoing communication with drivers to resolve issues.
• Arrange resources to cover ad-hoc collections via drivers or agencies.
• Complete all relevant documentation and systems in line with policies and regulations.
• Set KPIs for Service, Cost, Productivity, Transport and Health & Safety.
• Ensure Depot Clear is achieved in line with targets.

Skills

People management

Communication

Decision making

Time management

Resilience

Data reporting & analysis

Google Chrome usage

Tools

Google Chrome

Job description

Job Description

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team.

In this role you will be working closely with our self employed Owner Drivers (OD's) and Employed Drivers, building a strong relationship with them and keeping the drivers engaged, well managed and motivated to ensure outstanding service is delivered.

Other key accountabilities will be;

• Ensure depot target for Core Routes is achieved
• Ensure depot target Stops Per Route (SPR) is achieved
• Ensuring all other delivery & collection routes are properly set.
• Ensure all driver's scan and load their vans for delivery in a safe, timely and efficient manner.
• Maintaining on-going communication with drivers to resolve any issues
• Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers/agencies.
• Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
• Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety.
• Ensure "Depot Clear" is achieved in line with depot targets

Qualifications

What we’re looking for;

You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:

• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 's of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses