Transport Delivery Assistant TRO

Portsmouth City Council; Portsmouth; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

Portsmouth City Council is seeking a full-time Transport Delivery Assistant to join the TRO Team. You will provide administrative support, respond to enquiries, and assist with TRO consultations to help keep Portsmouth's road network safe and well managed.

Reporting to the TRO Lead, you will handle invoices, raise purchase orders, prepare technical information, and collaborate with internal teams to deliver efficient transport services.

Qualifications

• Experience dealing with customers and stakeholders.
• Good IT skills, including Microsoft applications.
• Strong organisational and numerical analysis skills.
• Ability to work independently and in a team.
• Creative and practical approach to solving transport problems.
• Commitment to delivering excellent services for Portsmouth residents.

Responsibilities

• Support investigation of service complaints and provide clear responses.
• Provide technical, administrative and consultation support to the TRO Team.
• Liaise with internal teams to support TRO consultations.
• Coordinate information relating to Traffic Regulation Orders and Land Charges.
• Respond to traffic-related enquiries from residents, councillors and other stakeholders.
• Assist in preparing technical information and reports for the TRO Steering Group.
• Raise purchase orders, process invoices and complete admin tasks in line with council procedures.

Skills

Customer service

Communication

Numerical analysis

IT skills

Teamwork

Tools

Microsoft Office

Job description

The following content displays a map of the jobs location - Civic Offices

We are looking for a full-time Transport Delivery Assistant to join our Traffic Regulation Order (TRO) Team on a permanent basis. You will provide technical and administrative support to help coordinate the TRO process, respond to traffic-related enquiries and support consultations that contribute to the safe and effective management of Portsmouth’s road network.

Your new role

Reporting to the TRO Lead, you will support the day-to-day work of the TRO Team and the administration of Traffic Regulation Orders. Your responsibilities will include:

• Supporting the investigation of service complaints and providing clear verbal and written responses, escalating issues where appropriate
• Providing technical, administrative and consultation support to the TRO Team
• Liaising with internal teams to support a coordinated and collaborative approach to TRO consultations and queries
• Coordinating and providing information relating to Traffic Regulation Orders and Land Charges
• Responding to and investigating traffic-related enquiries from residents, councillors and other stakeholders, working with TRO officers where appropriate
• Supporting the preparation of technical information and reports for the TRO Steering Group
• Raising purchase orders, processing invoices and completing advanced administrative tasks, while ensuring work complies with relevant council procedures, policies and professional standards

Who is the person summary:

You will be organised, proactive and customer-focused, with strong communication, numerical and IT skills. You will have experience of providing advice and guidance, building effective working relationships and managing competing priorities.

You should also have:

• Experience of working with customers and stakeholders
• Good general IT skills, including experience of Microsoft applications, with a willingness to learn specialist software
• Good organisational and numerical analysis skills
• The ability to work independently and as part of a team
• A creative and practical approach to solving problems and improving transport services
• A commitment to delivering excellent services and continuous improvement for Portsmouth residents

For full details of the role please review the job profile attached below.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours .

Additional Information

Please ensure that you read the job profile for full details on the post. We offer hybrid working with the expectation to attend the office minimum 2 days a week (pro rata for part time), this remains flexible, depending on the role and subject to business needs. / This role is based 5 days per week in the Civic Offices/other office, please ensure you can fulfil this prior to submitting your application.

We are not able to offer sponsorship for this position.

Our recruitment process

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person'points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be shortlisted.

We are a disability confident employer and Armed Forces Covenant gold standard. More in Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal

If applying as a secondment you will need permission from your current line manager releasing you for this secondment. Please state you have this on your personal statement on the application.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Should you require any support in completing the application form please contact [e-mail] or call the recruitment team on 023 92 616 800.