Technical Support Officer

Royal Greenwich; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Royal Borough of Greenwich is seeking a proactive Technical Support Officer on an 18-month secondment within the Transport Division to provide efficient support to the Highways Team and the broader Transport Service, handling calls, service requests and licence applications.

You will need strong organisational and communication skills, a customer‑focused approach, and the ability to work collaboratively with a wide range of service users to keep transport projects moving smoothly.

Qualifications

• Experience in delivering high quality administrative support and customer service.
• Strong organisational and communication skills with attention to detail.
• Ability to handle multiple tasks and timelines in a public sector environment.

Responsibilities

• Provide effective support to the Transport Division's Highways Team and wider Transport Service.
• Handle calls, service requests, and administrative tasks.
• Process licence applications and related administrative duties.
• Maintain accurate records and support stakeholders as required.

Skills

Customer service

Communication

Administrative support

Telephone support

Licence applications

Tools

MS Office

Job description

Job Introduction

About Us

Our Greenwich Plan sets out our vision for the next 4 years focusing on the changes we collectively want to see in our borough and Council. We want to become a more strategic, efficient, and adaptive organisation, to deliver for our communities. Our workforce is key to making this happen.

Royal Greenwich is a borough synonymous with first class modern services. Our vibrant, diverse communities span Greenwich town centre in the west, to Thamesmead in the east, from the Greenwich Peninsula in the north to Eltham in the south. Royal Greenwich has a reputation for combining ambition with delivery. We are on a journey towards a low carbon future, and the sustainability agenda will influence all areas of the Council's work.

This is an opportunity to play a key support role in supporting us with shaping the Council's ambitions for our future transport network .

You will need to bring energy and great organisational and communication skills to this role, with a real sense of workingcollaboratively with wide range of service users.

About the Role

Working in our Transport Division as part of Technical Support Team, we are recruiting a Technical SupportOfficer for an 18-month secondment to provide an effective support and administration service to our Highways Team and to the wider Transport Service . This will include handling calls, service request, admin support , and licence applications. This busy role is varied, and you'll need to have excellent customer service skills and be a great communicator. .

For an informal discussion about this opportunity, please contact Sami Mcginlay [e-mail]

Diversity Statement

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close

All vacancies close at midnight unless otherwise stated.

Early Advert Close

Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored

Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification . We need to have this information in order to consider your application.

Salary

Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values

Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Attached documents

• JD Technical Support Officer (1).pdf
• Person specification