Transport Delivery Assistant TRO

Portsmouth; Barry; Hybride; GBP 22 000 - 32 000; Plein temps

Résumé du poste

Portsmouth City Council is seeking a proactive TRO support administrator to aid the TRO Team and manage traffic regulation order administration. You will handle enquiries from residents and stakeholders, provide clear responses, and coordinate information for consultations and reports.

You will be organised, customer-focused and able to work both independently and as part of a team, with good IT skills and a willingness to learn specialist software.

Qualifications

• Experience of dealing with customers and stakeholders.
• Good general IT skills, including experience of Microsoft applications, with a willingness to learn specialist software.
• Good organisational and numerical analysis skills.
• The ability to work independently and as part of a team.

Responsabilités

• Supporting the investigation of service complaints and providing clear verbal and written responses, escalating issues where appropriate
• Providing technical, administrative and consultation support to the TRO Team
• Liaising with internal teams to support a coordinated and collaborative approach to TRO consultations and queries
• Coordinating and providing information relating to Traffic Regulation Orders and Land Charges
• Responding to and investigating traffic-related enquiries from residents, councillors and other stakeholders, working with TRO officers where appropriate
• Supporting the preparation of technical information and reports for the TRO Steering Group
• Raising purchase orders, processing invoices and completing advanced administrative tasks, while ensuring work complies with relevant council procedures, policies and professional standards

Connaissances

Verbal communication

Written communication

Numerical analysis

IT skills

Customer service

Teamwork

Outils

Microsoft Office

Description du poste

Your new role

Reporting to the TRO Lead, you will support the day-to-day work of the TRO Team and the administration of Traffic Regulation Orders. Your responsibilities will include:

• Supporting the investigation of service complaints and providing clear verbal and written responses, escalating issues where appropriate
• Providing technical, administrative and consultation support to the TRO Team
• Liaising with internal teams to support a coordinated and collaborative approach to TRO consultations and queries
• Coordinating and providing information relating to Traffic Regulation Orders and Land Charges
• Responding to and investigating traffic-related enquiries from residents, councillors and other stakeholders, working with TRO officers where appropriate
• Supporting the preparation of technical information and reports for the TRO Steering Group
• Raising purchase orders, processing invoices and completing advanced administrative tasks, while ensuring work complies with relevant council procedures, policies and professional standards

Who is the person summary:

You will be organised, proactive and customer-focused, with strong communication, numerical and IT skills. You will have experience of providing advice and guidance, building effective working relationships and managing competing priorities.

Additional qualifications and experience:

You should also have:

• Experience of working with customers and stakeholders
• Good general IT skills, including experience of Microsoft applications, with a willingness to learn specialist software
• Good organisational and numerical analysis skills
• The ability to work independently and as part of a team
• A creative and practical approach to solving problems and improving transport services
• A commitment to delivering excellent services and continuous improvement for Portsmouth residents

For full details of the role please review the job profile attached below.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.

Learn more about our values and behaviours.

Additional Information

Please ensure that you read the job profile for full details on the post. We offer hybrid working with the expectation to attend the office minimum 2 days a week (pro rata for part time), this remains flexible, depending on the role and subject to business needs. /This role is based 5 days per week in the Civic Offices/other office, please ensure you can fulfil this prior to submitting your application.

We are not able to offer sponsorship for this position.

Recruitment process

You must demonstrate why you are suitable against each of the points described in the Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.

If you apply without a detailed personal statement, it is unlikely that you will be shortlisted.

We are a disability confident employer and Armed Forces Covenant gold standard. More in Full information about our recruitment process can be found on our support for applicants' page:

Support for applicants - Careers portal

formation can be found at

Equality, diversity and inclusion - Careers portal

If applying as a secondment you will need permission from your current line manager releasing you for this secondment. Please state you have this on your personal statement on the application.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage:

Careers Portal - Find jobs with Portsmouth City Council

Should you require any support in completing the application form please contact

[e-mail] call the recruitment team on 023 92 616 800.

If you need additional support looking for roles, you may be eligible for help under our Connect to Work programme, for more information please visit

Connect to Work - Portsmouth City Council