Transport Delivery Assistant TRO

Portsmouth; Portsmouth; On-site; GBP 24,000 - 32,000; Full time

Job summary

Portsmouth is seeking a full-time Transport Delivery Assistant to join the Traffic Regulation Order (TRO) Team on a permanent basis. You will provide technical and administrative support to coordinate the TRO process, respond to traffic-related enquiries and support consultations contributing to safe and effective management of Portsmouth's road network.

Your role includes responding to service complaints, liaising with internal teams, preparing reports for the TRO Steering Group, and handling

Qualifications

• Strong communication, both written and verbal.
• Good numeracy and data handling.
• Proficient IT skills with MS Office; able to learn specialist software.

Responsibilities

• Support investigation of service complaints and provide clear verbal and written responses.
• Provide technical, administrative and consultation support to the TRO Team.
• Liaise with internal teams to support a coordinated TRO process.
• Coordinate information relating to Traffic Regulation Orders and Land Charges.
• Respond to traffic-related enquiries from residents, councillors and other stakeholders.
• Assist in preparing technical information and reports for the TRO Steering Group.
• Raise purchase orders, process invoices and handle admin tasks in line with council procedures.
• Be organized, proactive and customer-focused with strong communication and numerical skills.
• Work with customers and stakeholders to deliver solutions and improvements.

Skills

Communication

Numerical ability

IT skills

Tools

Microsoft Office

Job description

We are looking for a full-time Transport Delivery Assistant to join our Traffic Regulation Order (TRO) Team on a permanent basis. You will provide technical and administrative support to help coordinate the TRO process, respond to traffic-related enquiries and support consultations that contribute to the safe and effective management of Portsmouth's road network. Your new role Reporting to the TRO Lead, you will support the day-to-day work of the TRO Team and the administration of Traffic Regulation Orders. Your responsibilities will include:

• Supporting the investigation of service complaints and providing clear verbal and written responses, escalating issues where appropriate
• Providing technical, administrative and consultation support to the TRO Team
• Liaising with internal teams to support a coordinated and collaborative approach to TRO consultations and queries
• Coordinating and providing information relating to Traffic Regulation Orders and Land Charges
• Responding to and investigating traffic-related enquiries from residents, councillors and other stakeholders, working with TRO officers where appropriate
• Supporting the preparation of technical information and reports for the TRO Steering Group
• Raising purchase orders, processing invoices and completing advanced administrative tasks, while ensuring work complies with relevant council procedures, policies and professional standards
• You will be organised, proactive and customer-focused, with strong communication, numerical and IT skills. You will have experience of providing advice and guidance, building effective working relationships and managing competing priorities.
• Experience of working with customers and stakeholders
• Good general IT skills, including experience of Microsoft applications, with a willingness to learn specialist software
• Good organisational and numerical analysis skills
• The ability to work independently and as part of a team
• A creative and practical approach to solving problems and improving transport services
• A commitment to delivering excellent services and continuous improvement for Portsmouth residents