TRO & Transport Admin Specialist (Hybrid)

Portsmouth; Barry; Hybrid; GBP 22.000 - 32.000; Vollzeit

Zusammenfassung

Portsmouth City Council is seeking a proactive TRO support administrator to aid the TRO Team and manage traffic regulation order administration. You will handle enquiries from residents and stakeholders, provide clear responses, and coordinate information for consultations and reports.

You will be organised, customer-focused and able to work both independently and as part of a team, with good IT skills and a willingness to learn specialist software.

Qualifikationen

• Experience of dealing with customers and stakeholders.
• Good general IT skills, including experience of Microsoft applications, with a willingness to learn specialist software.
• Good organisational and numerical analysis skills.
• The ability to work independently and as part of a team.

Aufgaben

• Supporting the investigation of service complaints and providing clear verbal and written responses, escalating issues where appropriate
• Providing technical, administrative and consultation support to the TRO Team
• Liaising with internal teams to support a coordinated and collaborative approach to TRO consultations and queries
• Coordinating and providing information relating to Traffic Regulation Orders and Land Charges
• Responding to and investigating traffic-related enquiries from residents, councillors and other stakeholders, working with TRO officers where appropriate
• Supporting the preparation of technical information and reports for the TRO Steering Group
• Raising purchase orders, processing invoices and completing advanced administrative tasks, while ensuring work complies with relevant council procedures, policies and professional standards

Kenntnisse

Verbal communication

Written communication

Numerical analysis

IT skills

Customer service

Teamwork

Tools

Microsoft Office

Jobbeschreibung

Portsmouth City Council is seeking a proactive TRO support administrator to aid the TRO Team and manage traffic regulation order administration. You will handle enquiries from residents and stakeholders, provide clear responses, and coordinate information for consultations and reports.

You will be organised, customer-focused and able to work both independently and as part of a team, with good IT skills and a willingness to learn specialist software.