Transport Customer Account Manager

WR Logistics; Birmingham; On-site; GBP 30,000 - 35,000; Full time

Job summary

WR Logistics is seeking a Transport Customer Account Manager in the Aston, Birmingham area. You will also spend 2 days in Tamworth, handling daily transport coordination and delivering outstanding customer service.

The role focuses on being the main point of contact for customers, coordinating transport requirements, and working with planning teams to resolve issues while maintaining high service levels.

Qualifications

• Experienced transport or logistics professional with a focus on customer service and building strong relationships.
• Ability to coordinate daily transport requirements and resolve operational issues.
• Proactive and organised with strong communication skills.

Responsibilities

• Manage daily customer transport volumes and ensure requirements are planned and communicated.
• Serve as the main point of contact for customer queries and service updates.
• Liaise with transport operations and planning teams to resolve challenges and maintain service levels.
• Monitor transport movements and proactively inform customers.
• Build strong relationships with customers and internal stakeholders.
• Maintain accurate transport records and produce reports using Microsoft Excel.
• Collaborate with the wider team to ensure smooth operations.

Skills

Customer service

Relationship management

Organisational skills

Tools

Microsoft Excel

Job description

Transport Customer Account Manager

Location: Aston, Birmingham - you will also spend 2 days in Tamworth

Salary: £30,000 - £35,000 per annum

Are you an experienced transport or logistics professional with a passion for customer service and building strong relationships?

We're looking for a Transport Customer Account Manager to join a busy, fast-paced transport operation in Aston. This is an excellent opportunity for a proactive, organised individual who can coordinate daily transport requirements, resolve operational challenges and deliver outstanding customer service.

The Role

• Manage daily customer transport volumes, ensuring requirements are planned and communicated effectively.
• Act as the main point of contact for customer queries, updates and service issues.
• Liaise with transport operations and planning teams to resolve challenges and maintain service levels.
• Monitor transport movements and proactively keep customers informed.
• Build strong relationships with customers and internal stakeholders.
• Maintain accurate records on transport management systems and produce reports using Microsoft Excel.
• Work collaboratively with the wider team to ensure a smooth and efficient operation.

Experience in container logistics, maritime transport or transport planning would be advantageous.

Benefits

• £35,000 annual salary
• Opportunity to join a busy and dynamic transport operation.
• A varied, customer-facing role where your organisational and relationship-building skills will make a real difference.