Transport Coordinator - (UB.TR.102)

Gist; Hemel Hempstead; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

M&S discount

Pension (Auto Enrolment)

Life assurance (up to 4x)

Wellbeing support

Induction & training schemes

Cycle to work

Job summary

Gist is recruiting two permanent Transport Coordinators for the Hemel Hempstead Foods team on a Day Shift. You will work 40.25 hours a week, typically 07:00 to 19:00, with a 4 on, 4 off pattern, coordinating drivers and live transport activity to ensure deliveries reach stores on time.

You will support the Shift Manager, supervise drivers, maintain compliance, and handle payroll-related office tasks as part of a busy transport operation within the M&S Group network.

Qualifications

• Experience in transport, logistics or distribution operations.
• Role experience as Transport Coordinator/Transport Planner or similar.
• Ability to communicate with drivers and allocate work.
• Supervisory or team leadership experience preferred.
• Strong organisation and attention to detail.
• Good IT skills including Microsoft Office and Kronos.

Responsibilities

• Coordinating the night transport operation to ensure on-time dispatch.
• Acting as first point of contact for drivers and resolving issues.
• Briefing/debriefing drivers with accurate operational information.
• Monitoring live routes and supporting service recovery.
• Supporting the Shift Manager with day-to-day transport operations.
• Managing driver allocation and ensuring efficient resources.
• Supporting return-to-work conversations and driver supervision.
• Maintaining transport compliance and related documentation.
• Completing payroll administration and transport office tasks.

Job description

At Gist, we're proud to be part of the M&S Group, the logistics engine behind M&S Food.

From our distribution centres to our transport operations and support functions, we connect people, technology and expertise to ensure the right products reach the right stores at the right time.

As we continue to invest in our people, technology and network, there's never been a more exciting time to join Gist and help shape the future of food logistics.

The Opportunity

We're looking for 2 permanent, full time Transport Coordinators to join our Hemel Hempstead - Foods team on a permanent Day Shift.

This is far more than a transport administration role. You'll be at the heart of the operation, coordinating drivers, managing live transport activity and ensuring deliveries run safely, efficiently and on schedule. Working alongside the Transport Shift Manager, you'll play an important leadership role on shift, supporting drivers, making operational decisions and keeping the transport office running smoothly throughout the night.

Role details

Salary: Up to £32,000 per annum (DOE)

Working Pattern: Days - 4 on, 4 off

Working Hours: 40.25 per week | 07:00 AM to 19:00 PM

Location: GistLimited, Three Cherry Trees, Hemel Hempstead, Hertfordshire, HP2 7PZ

What you'll be doing

• Coordinating the night transport operation to ensure vehicles and drivers are dispatched safely, efficiently and on time.
• Acting as the first point of contact for drivers, providing support, resolving issues and escalating where appropriate.
• Briefing and debriefing drivers, ensuring all relevant operational information is communicated accurately.
• Monitoring live routes throughout the shift, responding to delays and supporting service recovery where required.
• Supporting the Shift Manager with the day-to-day running of the transport operation.
• Managing driver allocation and helping ensure resources are used effectively throughout the shift.
• Supporting return-to-work conversations and day-to-day driver supervision.
• Maintaining legal compliance, including Operator Licence requirements and transport documentation.
• Completing payroll administration, Kronos exceptions, holiday administration and other transport office tasks accurately and on time.
• Working closely with colleagues across Transport, Warehouse and Planning to ensure a seamless operation.

What we're looking for

We're looking for someone who enjoys working in a fast-paced transport environment and can confidently balance operational coordination with supporting people.

• Experience working within a transport, logistics or distribution operation
• Previous experience in a Transport Coordinator, Transport Administrator, Transport Planner or similar role
• The confidence to communicate with drivers, allocate work and make operational decisions
• Ideally some supervisory or team leadership experience, including supporting driver performance or conducting return-to-work conversations
• Excellent organisation skills with the ability to prioritise multiple tasks in a busy environment
• Strong attention to detail and the ability to remain calm under pressure
• Good IT skills, including Microsoft Office and experience using transport or workforce management systems such as Kronos
• Knowledge of transport compliance and Operator Licence requirements would be advantageous

What's in it for you?

• 20% M&S discount on most things from furniture, fashion and food
• Discounted rates on healthcare cash plan
• Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary)
• Amazing perks and discounts via our App to major restaurants and retailers
• Access to a wide range of wellbeing support - including our Employee Assistance Programme
• A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development
• Cycle to work scheme

Why Gist?

When you join Gist, you're joining a business that plays a critical role within the M&S Group.

You’ll have the opportunity to influence meaningful change, work alongside experienced leaders and contribute to one of the UK’s leading food supply chains.

Our culture is built around our values of being Progressive, Accountable, Collaborative and Ethical, creating an environment where people are trusted, supported and encouraged to grow.

Whether you’re leading a site operation, delivering transformation or shaping future strategy, your work will make a real difference.

Our commitment to inclusion

At Gist, we believe our differences make us stronger.

We’re committed to building an inclusive workplace where everyone feels valued, respected and able to succeed. We welcome applications from people of all backgrounds, experiences and perspectives.

If you require any reasonable adjustments at any stage of our recruitment process, please let us know. We’ll work with you to ensure you have the support you need.