Transport Coordinator (Hybrid) – Data-Driven & Impactful

Connect2Dorset; Dorchester; Hybrid; GBP 16,000 - 23,000; Part time

Job summary

Connect2Dorset is seeking a Transport Administrator to join Dorset Travel in Dorchester. This front-line, hybrid role involves coordinating transport for a large number of young people and adults, responding to enquiries, and maintaining accurate records.

You will work with internal teams and external partners, use Microsoft Teams and Office, and support route planning and data entry. Four weeks training and a hybrid pattern after training, with three days in the office and two days remote.

Qualifications

• Previous office or administrative experience.
• Experience working with data and IT systems.
• Ability to follow procedures, health and safety requirements.
• Excellent written and verbal communication skills.
• Strong organisational skills and ability to meet deadlines.
• Calm, professional, and able to work in a busy team.
• Flexible and adaptable to changing service requirements.

Responsibilities

• Responding to telephone calls and emails from parents, contractors, schools, Passenger Assistants and other stakeholders.
• Liaising effectively with internal teams and external organisations.
• Using Microsoft Teams, Microsoft Office and internal software systems.
• Completing accurate data entry and maintaining records.
• Processing and accessing new applications.
• Carrying out route evaluations using mapping software to assess transport suitability.
• Handling initial complaints and escalating more complex matters to a senior member of the team where appropriate.
• Organising route cover for Passenger Assistants.
• Supporting the wider team with day-to-day transport administration.
• Working collaboratively with colleagues while also using your own initiative to resolve issues and manage your workload.

Skills

Communication

Organisational skills

Attention to detail

Data handling

Team collaboration

Problem solving

Customer service

Adaptability

Multi-tasking

Time management

Education

BTEC/NVQ Level 3 or equivalent

Tools

Microsoft Teams

Microsoft Office

Internal software systems

Job description

Connect2Dorset is seeking a Transport Administrator to join Dorset Travel in Dorchester. This front-line, hybrid role involves coordinating transport for a large number of young people and adults, responding to enquiries, and maintaining accurate records.

You will work with internal teams and external partners, use Microsoft Teams and Office, and support route planning and data entry. Four weeks training and a hybrid pattern after training, with three days in the office and two days remote.