Hybrid Transport Coordinator – Delivery & Planning

Durham County Council; Spennymoor; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Durham County Council in the United Kingdom is seeking two Transport Coordination Officers to join our busy team. You will coordinate day-to-day transport delivery, balancing volunteer drivers with taxi provision to ensure safe, efficient journeys and high-quality service delivery.

Two posts: one full-time (37 hours per week) and one part-time (25 hours per week). We value proactive coordination, clear communication with users and drivers, and careful record-keeping.

Qualifications

• NVQ Level 3/4 or equivalent experience in a relevant field.
• Experience of working in a busy administrative or coordination roles.
• Experience of dealing with members of the public and handling queries.

Responsibilities

• Receiving, assessing and prioritising transport requests to determine delivery solutions.
• Allocating journeys to volunteer drivers and arranging taxi provision where required.
• Monitoring day-to-day operations and responding to changes, cancellations and service issues.
• Resolving routine and some complex issues, escalating where appropriate.
• Maintaining effective communication with service users, volunteer drivers, providers and internal stakeholders.
• Supporting the volunteer driver service and maintaining accurate records using ICT systems.
• Supporting service performance and budget monitoring, ensuring safeguarding, health and safety and data protection requirements, and contributing to process improvements.

Skills

Coordination experience

Administrative experience

Public/customer interaction

Education

NVQ Level 3/4 or equivalent

Job description

Durham County Council in the United Kingdom is seeking two Transport Coordination Officers to join our busy team. You will coordinate day-to-day transport delivery, balancing volunteer drivers with taxi provision to ensure safe, efficient journeys and high-quality service delivery.

Two posts: one full-time (37 hours per week) and one part-time (25 hours per week). We value proactive coordination, clear communication with users and drivers, and careful record-keeping.