Transport Coordinator – Flexible Hours & Impact

Leicester City Council; Leicester Forest East; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Local Government Pension Scheme

Childcare vouchers

Bus/train discounts

Relocation assistance

Job summary

Leicester City Council is seeking an organised Transport Co-ordinator to arrange and coordinate transport services in a fast-paced environment. You will handle bookings, liaise with providers, schools, and families, and monitor service levels to ensure timely, safe transport.

The role requires good IT skills, especially MS Excel, and the ability to work independently or as part of a team, maintains confidentiality and data protection. Flexible working options and generous leave are on offer.

Qualifications

• You will be able to work both independently and as part of a team, to ensure transport services are carried out to the correct times and standards.
• You will be customer focused, to tactfully liaise with internal and external clients and maintain confidentiality.
• Excellent IT skills to update databases and generate reports while upholding data protection.

Responsibilities

• Take bookings and handle provider or client queries in a professional, courteous manner.
• Liaise with schools, day centres, carers and families to coordinate transport services.
• Prepare information and distribute letters to relevant groups; compile statistics and reports using Excel.
• Investigate complaints and draft responses when necessary.

Skills

Customer service

Teamwork

Decision making

Tools

MS Excel

Job description

Leicester City Council is seeking an organised Transport Co-ordinator to arrange and coordinate transport services in a fast-paced environment. You will handle bookings, liaise with providers, schools, and families, and monitor service levels to ensure timely, safe transport.

The role requires good IT skills, especially MS Excel, and the ability to work independently or as part of a team, maintains confidentiality and data protection. Flexible working options and generous leave are on offer.