Transport Coordinator: Flexible Hours & Growth

Leicester City Council; Leicester; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Local Government Pension Scheme

Childcare vouchers

Discounts on city buses and trains

Relocation assistance

Job summary

Leicester City Council is seeking an organised Transport Co-ordinator to arrange and co-ordinate transport services in a fast-paced environment. This full-time, permanent role involves the daily running, monitoring and responding to urgent transport requests, liaising with internal and external partners to maintain service levels.

The post is 37 hours per week, on a rota between 06:45am and 17:30pm, with up to 1 hour lunch depending on shift.

Qualifications

• You will be able to work both independently and as part of a team, to ensure transport services are carried out to correct times and standards.
• You will be customer focused, liaising with internal and external clients to ensure smooth running of the service.

Responsibilities

• Take bookings and handle queries from providers, persons in need, families and carers with a professional and tactful approach.
• Investigate complaints and write up responses and reports, escalating when necessary to seniors or other internal agents.
• Prepare, collate, and distribute information to stakeholders and assist in recording statistics and generating reports.

Job description

Leicester City Council is seeking an organised Transport Co-ordinator to arrange and co-ordinate transport services in a fast-paced environment. This full-time, permanent role involves the daily running, monitoring and responding to urgent transport requests, liaising with internal and external partners to maintain service levels.

The post is 37 hours per week, on a rota between 06:45am and 17:30pm, with up to 1 hour lunch depending on shift.