Transport Coordinator (6 Month FTC)

First Military Recruitment Ltd; Cardiff; Presencial; GBP 26 000 - 28 000; Tempo integral

Resumo da oferta

First Military Recruitment Ltd is looking for a Transport Coordinator for a 6-month FTC in Cardiff. You will coordinate all customer service aspects related to the Transport department and liaise with hauliers to ensure on-time deliveries.

The role requires excellent customer service, strong administration, and problem-solving abilities. You should be IT literate and able to work well in a team or independently to support efficient transport operations.

Qualificações

• Excellent customer service skills.
• Team oriented with strong collaboration.
• Excellent administration skills.
• Ability to solve problems and think creatively.
• IT literate with good communication.

Responsabilidades

• Daily customer confirmations - confirmations are to be completed 48 hours prior to delivery.
• Responding to transport customer service queries by phone and email.
• Coordinating ETA and POD responses linked to orders.
• Daily interaction with haulers regarding customer deliveries.
• Coordinating redeliveries after turned away orders.
• Ensuring storage charges are applied to delayed orders.
• Weekly monitoring of the yard list to ensure timely deliveries.
• Daily interaction with transport planning to meet customer satisfaction.
• Liaise with aftercare when applicable.

Conhecimentos

Customer service

Team player

Administration

Problem solving

IT literacy

Willingness to learn

Communication

Interpersonal skills

Descrição da oferta de emprego

MS717 -Transport Coordinator(6 month FTC)

Location:Cardiff

Salary: £26,000 - £28,000 per annum

Overview: First Military Recruitment are currently seeking aTransport Coordinatoron behalf of one of our clients. The successful candidate will be responsible for coordinating all customer services requirements specifically related to the Transportdepartment.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• Daily customer confirmations - confirming all deliveries are still required and ensuring there are nosite restrictions. Confirmations are to be complete 48 hours prior to delivery.
• Responding to all telephone and email transport customer service queries.
• Coordinating all ETA and POD customer responses, ensuring all are linked to relevant orders.
• Daily interaction with haulers regarding customer deliveries.
• Coordinating redeliveries following turned away orders for both internal and external reasons.
• Ensuring that storage charges are applied to all delayed customer orders.
• Weekly monitoring of the yard list to ensure goods are delivered to site as quickly as possible.
• Daily interaction with transport planning to ensure all deliveries are met to customer satisfaction.
• Liaise with aftercare when applicable.

Skills and Qualifications:

• Excellent customer service skills.
• Team player.
• Excellent administration skills.
• The ability to solve problems and make decisions, as well as think laterally and offer creativesolutions.
• IT literate.
• A positive attitude towards continued learning.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills and the ability to work well as part of a team, as well as individually