Transport Coordinator

First Military Recruitment Ltd; Cardiff; On-site; GBP 26,000 - 28,000; Full time

Job summary

First Military Recruitment Ltd is seeking a Transport Coordinator in Cardiff. The role focuses on coordinating all customer services requirements related to the Transport department and ensuring deliveries are managed efficiently.

The ideal candidate will have strong customer service and administration skills, with the ability to solve problems and communicate effectively with internal teams and haulers.

Qualifications

• Excellent customer service skills.
• Team-oriented with the ability to work independently.
• Excellent administration skills.
• Strong problem-solving and decision-making abilities; able to think creatively.
• IT literate with basic software skills.
• Positive attitude towards ongoing learning.
• Excellent written and verbal communication skills.
• Strong interpersonal skills; able to work both as part of a team and individually.

Responsibilities

• Daily customer confirmations to ensure deliveries are required and 48 hours before delivery.
• Respond to telephone and email transport customer service queries.
• Coordinate ETA and POD responses linked to orders.
• Daily interaction with haulers regarding customer deliveries.
• Coordinate redeliveries for turned away orders for internal and external reasons.
• Ensure storage charges are applied to delayed orders.
• Weekly monitoring of yard list to speed up site deliveries.
• Daily liaison with transport planning to meet customer satisfaction.
• Liaise with aftercare when applicable.

Skills

Customer service

Team player

Administration

Problem solving

IT literacy

Continuous learning

Communication

Interpersonal skills

Job description

MS717 -Transport Coordinator

Location: Cardiff

Salary: £26,000 - £28,000 per annum

Overview: First Military Recruitment are currently seeking aTransport Coordinatoron behalf of one of our clients. The successful candidate will be responsible for coordinating all customer services requirements specifically related to the Transportdepartment.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities

• Daily customer confirmations - confirming all deliveries are still required and ensuring there are nosite restrictions. Confirmations are to be complete 48 hours prior to delivery.
• Responding to all telephone and email transport customer service queries.
• Coordinating all ETA and POD customer responses, ensuring all are linked to relevant orders.
• Daily interaction with haulers regarding customer deliveries.
• Coordinating redeliveries following turned away orders for both internal and external reasons.
• Ensuring that storage charges are applied to all delayed customer orders.
• Weekly monitoring of the yard list to ensure goods are delivered to site as quickly as possible.
• Daily interaction with transport planning to ensure all deliveries are met to customer satisfaction.
• Liaise with aftercare when applicable.

Skills and Qualifications

• Excellent customer service skills.
• Team player.
• Excellent administration skills.
• The ability to solve problems and make decisions, as well as think laterally and offer creativesolutions.
• IT literate.
• A positive attitude towards continued learning.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills and the ability to work well as part of a team, as well as individually