Transport Coordinator

Veolia Group; Bromley; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

20 days annual leave

Discounts across retailers

Health resources & 24h virtual GP

Volunteer day leave

Training & development opportunities

Employee financial well-being support

Job summary

Veolia Transport is seeking a Transport Coordinator (PM Shift) in Bromley to act as the primary contact for drivers when others are unavailable, manage day-to-day welfare, and support KPI tracking and communications. 40-hour week with a £28,000 salary. Employee benefits and development opportunities offered.

Role emphasizes proactive planning, strong communication, and customer-focused service, with responsibilities spanning internal/external coordination and meeting KPI requirements.

Qualifications

• Essential: Route planning knowledge, IT and data analysis, customer service experience; proactive & well organised; basic numeracy and literacy; problem-solving and attention to detail; able to work alone.

Responsibilities

• Serve as primary point of contact for drivers when lead driver and Transport Controller are unavailable.
• Assist with toolbox talk compliance and communicate business messages to drivers.
• Ensure timely completion of KPI sheets, fuel/mileage trackers and demurrage sheets.
• Modify work assignments, communicate changes to drivers, plan proactively.
• Maintain regular communication with internal and external customers and advise management when needed.
• Maintain Veolia's customer focus and resolve complaints promptly; update customers on ETA changes.

Skills

Route planning knowledge

IT and Data analysis

Communication & customer service

Proactive & well organised

Numeracy & literacy

Problem-solving & attention to detail

Independent working

Job description

Transport Coordinator (PM Shift) Salary: £28,000 per annum, plus Veolia benefits Hours: 40 hours per week Location: Central Depot, Baths Road, Bromley, BR2 9RB

What we can offer you

• 20 days of annual leave
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health
• so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

What you'll be doing

• Serve as primary point of contact for drivers when lead driver and Transport Controller are unavailable, and manage day-to-day welfare issues for drivers and team members.
• Assist with toolbox talk compliance, deliver business messages to drivers, and maintain strong verbal and written communication (face-to-face, phone, email) with all stakeholders.
• Ensure timely completion of KPI sheets, fuel/mileage trackers, and demurrage sheets without allowing backlogs to accumulate.
• Modify work assignments as needed, communicate changes effectively to drivers, and plan proactively rather than reactively to stay ahead of operational needs.
• Maintain strong regular communication with internal and external customers, provide appropriate advice while consulting management when necessary.
• Maintain Veolia's customer focus value through a customer-first approach, resolve complaints/issues promptly, and update customers on ETA changes to ensure excellent service delivery.
• Communicate effectively between internal and external customers, liaise with drivers on daily ETA updates, and coordinate with internal/external workshops as needed.
• Participate in customer meetings with VHL management team, develop and maintain strong customer relationships, and ensure company image, reputation, and achievements are represented to maximum effect.

What we're looking for

Essential:

• Route planning knowledge
• Good understanding of IT and Data analysis
• Effective communication skills and customer service experience
• Must be proactive and well organised
• Basic numeracy and literacy
• Problem-Solving skills and attention to detail
• Well disciplined and able to work alone

Desirable:

• IOSH (Can be obtained later in the role).
• Operator Licence awareness

What's next?

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.

As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do? Who is Veolia?

Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.