Transport Coordinator

Veolia Environmental Services (Uk) Plc; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

20 days annual leave

Employee discounts

Virtual GP access

Volunteer day

Training & development

Job summary

Veolia Environmental Services (Uk) Plc is seeking a proactive transport coordinator to act as the primary contact for drivers when key controls are unavailable. You will support toolbox talks, convey business messages, and keep KPI and mileage trackers up to date to prevent backlogs.

You will communicate with internal and external customers, advise on operational matters, and help ensure ETAs are accurate. The role emphasizes a customer-first approach and continuous service improvements.

Qualifications

• Experience coordinating transport or logistics operations.
• Strong communication skills across face-to-face, phone, and email.
• Ability to plan ahead, anticipate needs, and adapt to changing priorities.

Responsibilities

• Serve as primary point of contact for drivers when lead driver and Transport Controller are unavailable.
• Assist with toolbox talks, deliver messages to drivers, and maintain stakeholder communication.
• Ensure KPI sheets, fuel/mileage trackers, and demurrage sheets are completed timely and free of backlogs.
• Modify work assignments as needed and communicate changes proactively to drivers.
• Maintain strong communication with internal and external customers and provide appropriate advice.
• Maintain Veolia's customer focus and resolve complaints promptly while updating on ETAs.

Skills

Route planning

IT literacy

Data analysis

Communication

Proactivity

Organisation

Numeracy & literacy

Job description

• Serve as primary point of contact for drivers when lead driver and Transport Controller are unavailable, and manage day-to-day welfare issues for drivers and team members.
• Assist with toolbox talk compliance, deliver business messages to drivers, and maintain strong verbal and written communication (face-to-face, phone, email) with all stakeholders.
• Ensure timely completion of KPI sheets, fuel/mileage trackers, and demurrage sheets without allowing backlogs to accumulate.
• Modify work assignments as needed, communicate changes effectively to drivers, and plan proactively rather than reactively to stay ahead of operational needs.
• Maintain strong regular communication with internal and external customers, provide appropriate advice while consulting management when necessary.
• Maintain Veolia's customer focus value through a customer-first approach, resolve complaints/issues promptly, and update customers on ETA changes to ensure excellent service delivery.
• Communicate effectively between internal and external customers, liaise with drivers on daily ETA updates, and coordinate with internal/external workshops as needed.
• Participate in customer meetings with VHL management team, develop and maintain strong customer relationships, and ensure company image, reputation, and achievements are represented to maximum effect.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

• Route planning knowledge
• Good understanding of IT and Data analysis
• Effective communication skills and customer service experience
• Must be proactive and well organised
• Basic numeracy and literacy
• Problem-Solving skills and attention to detail
• Well disciplined and able to work alone

Desirable:

• IOSH (Can be obtained later in the role).
• Operator Licence awareness

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

• 20 days of annual leave
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.